topic Re: EE Gamecard in Gaming

EE Gamecard

KIERAN1994 — Thu, 24 Jul 2025 09:06:45 GMT

Hello,

Recently purchased a Switch 2 bundle which was supposed to include a £50 EE GameCard but it's been nearly a week and still not received.

I can see that alot of people are having this issue. I'm not usually one for chasing things up but how hard is it to send a text with a code on it.

Re: EE Gamecard

Ritu_D — Fri, 25 Jul 2025 09:03:41 GMT

Good morning @KIERAN1994

Thanks for reaching out here on the community.

We try to send out your game card as soon as possible, could you try texting EE GameCard to 150 please. You should then receive a digital code, here is some information about Using your EE GameCard

Thanks

Ritu

Re: EE Gamecard

KIERAN1994 — Fri, 25 Jul 2025 10:27:08 GMT

Good Morning Ritu_D

Thank you for getting back to me.

I have tried texting EE GameCard to 150 several times, all I get back is the generic 150 options, no mention of an EE GameCard.

I have spoken to EE Tech support twice, both times they have filled out a form on my behalf to accelerate things but still not received anything.

Spoke to someone today who provided an email address of the partner company that apparently provides the GameCards so I have emailed them today. Not holding my breath though.

Don't know why sending a text containing a code is such a complicated process but hey ho.

Thanks

Re: EE Gamecard

Ritu_D — Fri, 25 Jul 2025 10:31:49 GMT

Hey @KIERAN1994

Thanks for getting back to me with an update.

I am gutted to hear it's still ongoing after speaking with our customer service team, we try to make the free pass as seamless as possible. I am sorry you are experiencing these issues.

You definitely done the right thing by contacting our guides and its great to hear they have reached out to the relevant teams to get a resolution for you, did they mention any timescales?

Please let me know how you get on after emailing the partner company too.

Have a lush weekend.

Ritu

Re: EE Gamecard

KIERAN1994 — Fri, 25 Jul 2025 12:57:10 GMT

Hi Ritu_D

The first person I spoke to on Tuesday said it could take up to 72 hours but hopefully I would receive a resolution before that.

The person I spoke to today was lovely but didn't really have a clue. She told me to email bhneegaming@waivpay.com and if I hadn't received a response before 4pm to email them again.

Thanks Ritu, I hope you have a lush weekend too.

Kieran

Re: EE Gamecard

Leanne_T — Fri, 25 Jul 2025 15:04:27 GMT

Hi @KIERAN1994

Thanks for coming back to us and keeping us updated 🙂

I hope this is sorted soon for you.

Leanne.

Re: EE Gamecard

Spicyprawns — Mon, 25 Aug 2025 07:44:37 GMT

Hey,

Did you get this sorted in the end? I bought mine a couple weeks ago and also have not received my game card.

Cheers,

Sarah

Re: EE Gamecard

Debbie_G — Mon, 25 Aug 2025 09:31:47 GMT

Hi @Spicyprawns.

Thanks for coming to the community.

Just to check, have you tried texting GameCard to 150? That usually triggers the delivery of the digital card if it hasn’t come through automatically.

If that doesn’t work, I’d recommend reaching out to our Guides, who will be able to look into this further for you.

Debbie

Re: EE Gamecard

Spicyprawns — Mon, 25 Aug 2025 14:56:17 GMT

Hi Debbie,

I've tried texting all sorts to 150, as per the earlier advice in this thread. I just get an automated message every time!!

I'll reach out the the guides. Thanks