topic Re: I've tried to use an EE gamecard twice to buy Xbox gamepass in Gaming

I've tried to use an EE gamecard twice to buy Xbox gamepass

Boredaf — Thu, 24 Jul 2025 11:01:58 GMT

Twice I haven't received a code, beginning to think this company doesn't live up to any promises after it failed me on broadband too.

Re: I've tried to use an EE gamecard twice to buy Xbox gamepass

Christopher_G — Thu, 24 Jul 2025 13:42:42 GMT

Hi @Boredaf

Welcome to the community.

Could you try texting EE GAMECARD to 150? Does that help you redeem the Game Card?

Chris

Re: I've tried to use an EE gamecard twice to buy Xbox gamepass

Boredaf — Thu, 24 Jul 2025 13:49:41 GMT

It's not redeeming the balance that's the issue it's spending it, the company you've appointed to redeem the balance for game pass codes (Waivpay) has taken the balance and not sent a code twice. Yes I did message them multiple times.

Re: I've tried to use an EE gamecard twice to buy Xbox gamepass

Christopher_G — Thu, 24 Jul 2025 13:59:24 GMT

OK, thanks @Boredaf

Do you know if the codes have been sent into your spam/junk folder? Hopefully, when Waivpay reply to you, they can help get this sorted.

Keep us posted on what happens please.

Chris

Re: I've tried to use an EE gamecard twice to buy Xbox gamepass

Boredaf — Thu, 24 Jul 2025 14:04:41 GMT

They stopped replying over a month ago, it is a scam.

Re: I've tried to use an EE gamecard twice to buy Xbox gamepass

Christopher_G — Thu, 24 Jul 2025 14:42:46 GMT

OK, thanks @Boredaf

If you speak with our Customer Support team, they'll be able to check everything from our end and escalate this for you.
Chris

Re: I've tried to use an EE gamecard twice to buy Xbox gamepass

Boredaf — Thu, 24 Jul 2025 18:25:07 GMT

Ha ha trust me to finally ask about this on the day 150 isn't working.

Re: I've tried to use an EE gamecard twice to buy Xbox gamepass

Boredaf — Mon, 11 Aug 2025 01:01:35 GMT

Finally got through to 150 on the 1st, they gave me an email address, I sent an email to it, no response, sent another a week ago, no response. Would be better if you just didn't give these cards away rather than having to learn how terrible EE customer service is. 😑

Re: I've tried to use an EE gamecard twice to buy Xbox gamepass

Leanne_T — Tue, 12 Aug 2025 11:05:49 GMT

Hi there @Boredaf

Thanks for coming back to us.

I am sorry you have not had a response after sending the email, I would suggest giving us another call on 150 and the team will see if they can raise a webform for you or let you know the next steps to get this resolved.

Leanne.

Re: I've tried to use an EE gamecard twice to buy Xbox gamepass

Boredaf — Tue, 12 Aug 2025 11:15:12 GMT

They hadn't even heard of it, he had to get his supervisor to give me an email, you want me to go back in this carousel again? Eurgh this company, noted for when my contract runs out.

Re: I've tried to use an EE gamecard twice to buy Xbox gamepass

Leanne_T — Tue, 12 Aug 2025 11:28:47 GMT

Hi @Boredaf

I am very sorry we have no account access on the community to get this investigated for you.

Please try getting in touch again when you get the chance.

Leanne.