topic Re: Purchase of Meta quest xboc edition in Gaming

Purchase of Meta quest xboc edition

Atomic69420 — Sat, 28 Jun 2025 14:36:01 GMT

Not long payed for, can see moneys been taken for it but unable to see order details ect.

Re: Purchase of Meta quest xboc edition

Atomic69420 — Sat, 28 Jun 2025 14:37:08 GMT

Not long payed for, can see moneys been taken for it but unable to see order details ect.

Re: Purchase of Meta quest xboc edition

Northerner — Sat, 28 Jun 2025 17:17:34 GMT

Hi @Atomic69420

You'll receive an email when your order is processed.

Thanks

Re: Purchase of Meta quest xboc edition

Atomic69420 — Sun, 29 Jun 2025 19:52:08 GMT

It would be helpful to have confirmation of payment and assigned a delivery date. It's been 24+ hours and it's like I'm shouting across a field in high winds and waiting for a reply from the other end if I get one at all.

Re: Purchase of Meta quest xboc edition

Linzi_H — Mon, 30 Jun 2025 07:59:12 GMT

Hi @Atomic69420

I know you'll be really eager to get your order!
Have you received an email confirmation including an order number? (Please don't share the full order number here, but does it begin XKO, EE or SO?)

Speak soon,
Linzi

Re: Purchase of Meta quest xboc edition

Atomic69420 — Mon, 30 Jun 2025 14:22:15 GMT

I have nothing. I contacted EE and was told it's being processed but that's all I know.

Re: Purchase of Meta quest xboc edition

Leanne_T — Mon, 30 Jun 2025 15:52:19 GMT

Thanks for coming back to us @Atomic69420

If you have no order number, I would suggest getting back in touch with our mobile guides, they can check the order and see if this is showing for you. They can also see if the order has been processed yet for you.

Leanne.

Re: Purchase of Meta quest xboc edition

Atomic69420 — Mon, 30 Jun 2025 18:09:58 GMT

I am trying but I cannot find the chat bubble I used before. Is there a contact number for. Those who are not ee customers who bought a meta quest from ee . After this I am hesitant to switch from current as I feel so stressed going around in circles

Re: Purchase of Meta quest xboc edition

Christopher_G — Tue, 01 Jul 2025 07:15:43 GMT

Hi @Atomic69420

If it was an EE Store order, you can use the 'Email us' option on our Contact us | EE Store help page. They'll look into it and contact you.

Chris

Re: Purchase of Meta quest xboc edition

Atomic69420 — Tue, 01 Jul 2025 16:49:37 GMT

It was an online order. Payed last Saturday in full and have had no confirmation as yet. I'm starting to feel scammed as I am starting to think ee are deliberately ignoring me and giving stock of item to existing customers first.

Re: Purchase of Meta quest xboc edition

Katie_B — Tue, 01 Jul 2025 16:57:20 GMT

Hi @Atomic69420.

Have you been able to email the EE Store team regarding this?

Speak soon,

Katie

Re: Purchase of Meta quest xboc edition

Atomic69420 — Tue, 01 Jul 2025 17:20:58 GMT

Email sent still waiting for reply. How hard is it to accept payment confirm order and if possible give delivery time.

Re: Purchase of Meta quest xboc edition

Atomic69420 — Tue, 01 Jul 2025 17:22:20 GMT

Only help was a chat box appeared but am unable to find it again.

Re: Purchase of Meta quest xboc edition

Katie_B — Wed, 02 Jul 2025 08:26:21 GMT

Hi @Atomic69420.

I'd recommend calling 08000790062 to discuss your order further.

The team will have the right access to be able to provide you with a full update.

Alternatively, someone from our Electronics Team should be in touch soon following your email.

Katie

Re: Purchase of Meta quest xboc edition

Atomic69420 — Thu, 03 Jul 2025 15:16:18 GMT

I have been told my order is with ee directly and not the store. Which isn't confusing at all. However the my orders tab isn't working so I cannot check and there is no number or option I cam find to speak to someone.

Re: Purchase of Meta quest xboc edition

Katie_B — Thu, 03 Jul 2025 16:23:57 GMT

Hi @Atomic69420.

Thanks for keeping me updated.

When you spoke with the agent could they provide you with any further information regarding your order?

Katie