topic Switch 2 - launch date delivery in Gaming

Switch 2 - launch date delivery

Simonp3 — Mon, 02 Jun 2025 10:14:10 GMT

Is there any update on whether delivery is on-track for Wednesday? I'm sure I'm not the only one who has received no updates at all since pre-ordering in April.

Re: Switch 2 - launch date delivery

acidbluesboy — Mon, 02 Jun 2025 11:19:21 GMT

still no update for me either and I preordered in april...

Re: Switch 2 - launch date delivery

Schockwave — Mon, 02 Jun 2025 11:24:13 GMT

Hello @Simonp3 , @acidbluesboy ,

Welcome to the community,

There is no account access here, we do not know who you are, this is a public forum, you will have to speak to customer service to find out and solve your problems.

Re: Switch 2 - launch date delivery

acidbluesboy — Mon, 02 Jun 2025 11:30:11 GMT

@Schockwave I believe this post was more about asking people that have pre ordered to see if they had got any updates since then, not about contacting customer service.

Re: Switch 2 - launch date delivery

Simonp3 — Mon, 02 Jun 2025 11:32:15 GMT

Thank you for your charming response, I was hoping for a more general update on the status of orders as opposed to an update on my order specifically.

Re: Switch 2 - launch date delivery

Matt_124 — Mon, 02 Jun 2025 11:38:35 GMT

Unfortunately the only way to find out would be to get in touch if tracking details are not available or provided on your order details. The advice the team give will then be specific to your order.

We have no information ourselves on this as this is a community of other users and customers, with an EE Community Support Team with a small number of staff for moderation.

If you bought outright from the EE Store (store.ee.co.uk), the contact details to query your order are here: https://store.ee.co.uk/help/policies/contact-us

The EE Store site does not provide a telephone contact method, only email.

If you bought this on your EE Mobile Pay Monthly Account, the advice would then be to contact 150.

Re: Switch 2 - launch date delivery

Jimbob150687 — Tue, 03 Jun 2025 11:50:46 GMT

I’m the same. Keep checked my order on the app to see if it’s been cancelled like alot of people’s have. Still says 5th so so far so good. I’ll be checking my DPD app all day tomorrow

Re: Switch 2 - launch date delivery

acidbluesboy — Tue, 03 Jun 2025 11:54:38 GMT

Same here fingers crossed

Re: Switch 2 - launch date delivery

CuriousTurtle — Tue, 03 Jun 2025 15:16:36 GMT

Launch day is Thursday, not Wednesday. Still no update from EE (I also pre-ordered during April).

Re: Switch 2 - launch date delivery

DanBRFC — Tue, 03 Jun 2025 16:15:08 GMT

Where have you read about people having their orders cancelled?

You’ll get no information on here that’s any good. Just snarky comments off the moderators. Nor will you if you call EE, they’ll just say wait for an alert off DPD. It’s been the same for at the last 15 years or so.

Re: Switch 2 - launch date delivery

Jimbob150687 — Tue, 03 Jun 2025 19:14:55 GMT

I checked my Ee app order and it says prepare for dispatch so hopefully be sent tomorrow even though it’s a 48 hour window. It best come Thursday

Re: Switch 2 - launch date delivery

acidbluesboy — Tue, 03 Jun 2025 20:10:39 GMT

Nothing when I track mine, hopefully it does soon

Re: Switch 2 - launch date delivery

Jimbob150687 — Tue, 03 Jun 2025 20:15:26 GMT

When you click on the order on the app what does it say? In green

Re: Switch 2 - launch date delivery

acidbluesboy — Tue, 03 Jun 2025 20:19:09 GMT

order placed, expected delivery 5 of June

Re: Switch 2 - launch date delivery

Jimbob150687 — Tue, 03 Jun 2025 20:23:48 GMT

did you order in 4th April? What time?

Re: Switch 2 - launch date delivery

acidbluesboy — Tue, 03 Jun 2025 20:25:36 GMT

Nope about a week later

Re: Switch 2 - launch date delivery

Jimbob150687 — Tue, 03 Jun 2025 20:28:03 GMT

I may have sold out then. Ee are terrible at keeping their stock levels updated on their website.

Re: Switch 2 - launch date delivery

BenHousley — Wed, 04 Jun 2025 10:09:04 GMT

Same situation, this is terrible from EE never had it before where had no updates! If they over allocated why have they not told us so we could try and get it somewhere else instead of waiting for months thinking ill be getting it launch date. Also still don’t know if it is or is not coming tomorrow. Still saying expected delivery tomorrow. When you ring only options are for mobile or home products such as broadband no option to ask about this! Never used EE before may not again unless panicking for no reason

Re: Switch 2 - launch date delivery

BenHousley — Wed, 04 Jun 2025 10:24:03 GMT

I’ve had a reply from EE who just said dispatching from the 5th! So basically won’t be getting it launch day if they only start dispatching then. Annoying, guess have to try and get one somewhere else but most likely won’t be able to and will have to wait on this one.

Re: Switch 2 - launch date delivery

Jimbob150687 — Wed, 04 Jun 2025 10:56:13 GMT

If that’s the case, I’ll be cancelling my preorder and not paying them another penny for 2 months as they’ve had my 420 quid that long.