topic Re: New to EE broadband cannot connect to it for PlayStation or our mobile phones in Gaming

New to EE broadband cannot connect to it for PlayStation or our mobile phones

Fletch78 — Sat, 31 May 2025 11:24:45 GMT

We have switched to EE broadband but my son cannot connect his PlayStation. All of our mobile phones still show the previous provider details and when we try to log in to EE it says unable to connect.

Please help.

Re: New to EE broadband cannot connect to it for PlayStation or our mobile phones

Northerner — Sat, 31 May 2025 11:32:10 GMT

Hi @Fletch78

Are you connecting to the correct WiFi network and entering the correct password.

Thanks

Re: New to EE broadband cannot connect to it for PlayStation or our mobile phones

XRaySpeX — Sat, 31 May 2025 11:40:25 GMT

What is the name of the EE BB plan are you on including its speed? Which EE router & WiFi extenders, if any, do you have (read label or post a pix)?

Re: New to EE broadband cannot connect to it for PlayStation or our mobile phones

Fletch78 — Sat, 31 May 2025 11:52:03 GMT

Yes. Done it several times
Sent from my iPhone

Re: New to EE broadband cannot connect to it for PlayStation or our mobile phones

Fletch78 — Sat, 31 May 2025 11:52:04 GMT

So speed is 700. We have a smart hub pro
Sent from my iPhone

Re: New to EE broadband cannot connect to it for PlayStation or our mobile phones

XRaySpeX — Sat, 31 May 2025 11:55:48 GMT

You should tell all your devices to Forget their current WiFi network connection & reconnect using the SH Pro's WiFi creds.

Re: New to EE broadband cannot connect to it for PlayStation or our mobile phones

Fletch78 — Sat, 31 May 2025 11:58:05 GMT

Yes

Re: New to EE broadband cannot connect to it for PlayStation or our mobile phones

Fletch78 — Sat, 31 May 2025 12:01:35 GMT

So I’ve tried this and it still says unable to connect even when I scan the qr code to connect it’s not recognising it

Re: New to EE broadband cannot connect to it for PlayStation or our mobile phones

XRaySpeX — Sat, 31 May 2025 12:08:34 GMT

Try setting up the Compatible WiFi SSID & connecting to that.

Re: New to EE broadband cannot connect to it for PlayStation or our mobile phones

Matt_124 — Sat, 31 May 2025 12:12:43 GMT

Do the previous network details still show as available despite your old Hub being disconnected?

If so, it is possible that you've used the feature to "Transfer your devices" when setting up the Hub which changes the Network Name and Password on the EE Smart Hub Pro to the same as your old Hub to allow your devices to connect seamlessly.

This would have no negative impact on your services, and they would still be from EE, regardless of what name shows on the network.