topic Re: Xbox Game Pass Ultimate in Gaming

Xbox Game Pass Ultimate

mackleinschmidt — Fri, 23 May 2025 06:39:01 GMT

Xbox Game Pass Ultimate hasn't worked for 3 months...unfortunately customer service doesn't know how to do it

Re: Xbox Game Pass Ultimate

Michael_D — Fri, 23 May 2025 08:45:26 GMT

Thanks for coming to the community.

Has the Xbox Game Pass Ultimate worked previously and stopped working 3 months ago, or has it not worked at all since you were due to start the EE subscription?

Is it part of a mobile plan, an Add to Plan Xbox bundle or a broadband plan?

Michael

Re: Xbox Game Pass Ultimate

mackleinschmidt — Fri, 23 May 2025 11:16:50 GMT

Gamers Bundle ...broadband plan

check your company's system, everything should be there... unless you don't have it

Re: Xbox Game Pass Ultimate

Michael_D — Fri, 23 May 2025 11:33:01 GMT

We don't have access to your account on the community @mackleinschmidt, so we aren't able to see anything that is on there.

Which broadband package do you have?

When was it you signed up?

Michael

Re: Xbox Game Pass Ultimate

mackleinschmidt — Fri, 23 May 2025 11:35:46 GMT

Gamers Bundle......

Re: Xbox Game Pass Ultimate

mackleinschmidt — Fri, 23 May 2025 11:38:42 GMT

again the same... I'm wasting my time explaining everything to you... 3 months contract... I think I should file a complaint and terminate the contract....

Re: Xbox Game Pass Ultimate

Michael_D — Fri, 23 May 2025 11:43:16 GMT

As I've mentioned @mackleinschmidt, we don't have account access here, this is just a user forum.

I can try to point you in the right direction, but this does involve asking questions to try and establish exactly what you have and when it was taken out. We cannot apply it for you, file a complaint or cancel the contract.

If you do want to make a complaint, you can call our customer service guides again and they can raise it for you, while looking into the Xbox Game Pass, or make a complaint online.

Michael

Re: Xbox Game Pass Ultimate

Finny2 — Wed, 04 Jun 2025 08:32:18 GMT

The same happened with me. I was originally with bt/ee broadband and it worked fine for the 4 months she had it. Then I switched my phone bill along with my daughters in store and they said she could get another 6 months through the package. After some problems with the numbers, it worked for 1 month and then stopped working. I'd contacted but they kept adding a month and its still not coming on. Twice I've contacted. Not sure what to do. Has it worked for you yet?

Re: Xbox Game Pass Ultimate

Peter_W — Wed, 04 Jun 2025 10:45:59 GMT

Hey there @Finny2.

Welcome to the Community 😊

Just to be sure with this one, am I correct in thinking it's your daughter's number you should be receiving this on?

Also am I right in thinking you originally had this as part of your broadband, but it's now via mobile?
If that's correct, is it the same Xbox account you're wanting to pair with each?
Peter

Re: Xbox Game Pass Ultimate

deantravis88 — Mon, 21 Jul 2025 15:41:24 GMT

Hi Michael,

I am having a similar issue to the OP, I recently started a contract with EE and selected the ultimate pass as my extra. I have followed all the instructions i can find on how to go about activating said subscription but all of them say "Follow the prompts to add the subscription" but i have no prompts! I can find the inclusive extra on the app and online but that's it, i can see its there but i cant do anything with it!

I currently have the ultimate pass personally and before i cancel the current subscription, i want to make sure this one is set up.

Any advice?

Thanks

Re: Xbox Game Pass Ultimate

Matt_124 — Mon, 21 Jul 2025 15:47:07 GMT

Once selecting it as the active Inclusive Extra, have you tried going to ee.co.uk/xbox while connected to Mobile Data to activate it?

Re: Xbox Game Pass Ultimate

deantravis88 — Mon, 21 Jul 2025 15:47:41 GMT

I have not, let me try that!

Re: Xbox Game Pass Ultimate

deantravis88 — Mon, 21 Jul 2025 16:26:45 GMT

Just get an Error on the page "we are working to fix this issue" 😞

Re: Xbox Game Pass Ultimate

Leanne_T — Tue, 22 Jul 2025 09:21:41 GMT

Hi @deantravis88

Thanks for coming back to us 🙂

If you get this error message when trying to get set up and the add-on is showing in your EE account, please call us and the team can help you get this sorted.

Let me know how you get on.

Leanne.