topic Re: XBOX gamepass link not working in Gaming

XBOX gamepass link not working

Ginnaz — Thu, 29 Aug 2024 16:01:55 GMT

I cannot activate my gamepass with the links provided by EE. Is there any other way to do this? I am finding it hard to reach someone who can help me

Re: XBOX gamepass link not working

Lesley_W — Fri, 30 Aug 2024 09:39:35 GMT

Hi @Ginnaz

Welcome to our community.

I'm sorry you're having trouble activating your Gamepass. Is this included as part of your mobile or broadband account?

Lesley

Re: XBOX gamepass link not working

Ginnaz — Fri, 30 Aug 2024 10:16:19 GMT

Hi Lesley, is part of my mobile add on. Had it confirmed it’s on the account and the link doesn’t work even when typed in manually. I have tried talking through the online chat and AI system and the link provided just comes up with an error message. Message below:

Hi from EE. Thanks for adding Xbox Game Pass Ultimate as an Inclusive Extra. Please visit ee.co.uk/xboxto activate it.

Re: XBOX gamepass link not working

Lesley_W — Fri, 30 Aug 2024 10:31:01 GMT

Thanks for your reply @Ginnaz

ee.co.uk/xbox should take you to a page where it sends you a one time pin to your mobile to begin the activation process. What is the exact error you are getting please?

Lesley

Re: XBOX gamepass link not working

Mikeenorm — Mon, 21 Oct 2024 15:48:10 GMT

Hi I am a different person but I seem to be having the same problem. We are experiencing technical problems right now, please try again later.

hopefully you can help

mike

Re: XBOX gamepass link not working

Katie_B — Mon, 21 Oct 2024 16:56:53 GMT

Hi @Mikeenorm.

Thanks for coming here.

If you continue to see this error using the link provided I would recommend getting in touch so our customer care team can help further.

Please be sure to keep us updated.

Katie

Re: XBOX gamepass link not working

Reign_in_Beard — Thu, 24 Oct 2024 22:55:56 GMT

I kept having the same issue to. I changed browser on my iPhone and it worked first time. Could be worth a try or using a laptop instead etc.

Re: XBOX gamepass link not working

Scottrob71 — Fri, 06 Dec 2024 20:37:16 GMT

I have received my xbox today and the link has been text over by EE and it doesn't work on the phone and if I use safari or opera browsers both return a 404 error

nearly £500 on a digital console that I cant use

Re: XBOX gamepass link not working

Peter_W — Sat, 07 Dec 2024 10:15:12 GMT

Hi @Scottrob71, I'm sorry to hear you're having a bit of trouble getting this redeemed.

If possible can you please give this a try through Chrome or Edge, or from a different device?
Peter

Re: XBOX gamepass link not working

Scottrob71 — Sat, 07 Dec 2024 11:09:35 GMT

Thanks, it worked after I spoke with EE tech and used chrome

Sent from my iPhone

Re: XBOX gamepass link not working

Peter_W — Sat, 07 Dec 2024 11:14:17 GMT

Thanks @Scottrob71, I'm glad to hear you managed to get that sorted!
Enjoy your Game Pass too 😊

Peter

Re: XBOX gamepass link not working

PeteyD1 — Mon, 09 Dec 2024 20:24:11 GMT

The issue with me is that the link didn't work as it's not even typed in properly, someone has typed the hyperlink out incorrectly at ee, I have a feeling there's going to be a lot of people with this issue

Re: XBOX gamepass link not working

Peter_W — Tue, 10 Dec 2024 10:04:41 GMT

Thanks for flagging this @PeteyD1.

How was it that the hyperlink was typed out for you?

Also were you wanting to add this as an inclusive extra, or were you adding the chargeable version?

Peter

Re: XBOX gamepass link not working

PeteyD1 — Tue, 10 Dec 2024 15:40:01 GMT

So this was me changing my inclusive extra to xbox, the hyperlink that was sent was

€e.co.uk/xboxto

Now I've had .to addresses before so I initially tried just changing the € to an e but still nothing until I came here and saw the correct link

Re: XBOX gamepass link not working

Peter_W — Tue, 10 Dec 2024 15:54:54 GMT

Thanks @PeteyD1, after correcting the link and entering this into a browser were you able to get this redeemed sucessfully?

I'll make sure to feed this back about the incorrect link being sent as well.

Peter

Re: XBOX gamepass link not working

PeteyD1 — Tue, 10 Dec 2024 15:58:10 GMT

I did.. But there was an issue initially but I can't quite remember what that was..im sorry.

Re: XBOX gamepass link not working

Peter_W — Tue, 10 Dec 2024 16:14:42 GMT

I'm glad to hear you got things sorted eventually @PeteyD1.

I've gone ahead and flagged this again though, and if we need any further details I'll let you know!

Peter

Re: XBOX gamepass link not working

Belaiboud — Sat, 17 May 2025 20:08:54 GMT

I can't get my X box game pass on the ee app

Although I have it in my contract

Re: XBOX gamepass link not working

Michael_D — Sun, 18 May 2025 08:18:20 GMT

Hi @Belaiboud

Welcome to the community.

When you say it is part of your contract, is that on a mobile contract?

If it is, can you try to go to ee.co.uk/xbox and follow the steps to validate it?

If you see an error, can you on mobile data rather than WiFi, and another browser or device.

Let me know how you get on.

Michael

Re: XBOX gamepass link not working

BrookWasHere — Thu, 05 Jun 2025 21:46:35 GMT

I can’t access my game pass as the link you provided on the link above asks for a EE mobile number to access a one time pin but I only have broadband with EE and get the game pass included, it won’t allow me to activate it in the manage my broadband section