topic Re: xbox game pass in Gaming

xbox game pass

cjsmith27 — Tue, 29 Apr 2025 15:50:56 GMT

hi so i was a bit of an idiot and when activating my game pass i used the wrong email and used it for one i don't have an xbox account under is there any why i can change it to my correct one as my last game pass i had from you guys i used the correct email so not use what to do now
i know total idiot on my end got to love when kids ask a million questions when you are in the middle of something

Re: xbox game pass

Lesley_W — Wed, 30 Apr 2025 14:26:21 GMT

Hi @cjsmith27

Thanks for coming to our community.

Oh dear, I know what that's like all too well! Was this part of your inclusive extra or was it something you got with a purchase?

Lesley

Re: xbox game pass

cjsmith27 — Thu, 01 May 2025 10:12:55 GMT

Hi lesley

It was part of my inclusive extra, so know im not sure what to do just need to switch emails

Right mum brain moment that day 😅

Thanks cj

Re: xbox game pass

Lesley_W — Thu, 01 May 2025 11:14:14 GMT

Thanks for the extra info @cjsmith27

With it being an inclusive extra, I believe you would need to change your extra to a different one, that would cancel the Games Pass on the wrong email, then change it back to the Games Pass and re-set it up with the right email. This isn't a quick process by any means as you can only swap extras once every 30 days in the app, but our customer care team on 150 can swap them before if needed.

Lesley