topic Re: Xbox game pass ultimate in Gaming

Xbox game pass ultimate

rhocar1 — Wed, 09 Apr 2025 18:32:49 GMT

I get game pass ultimate with my package. I haven’t received a code and when I try to activate it it just keeps refreshing. Can anyone help?

Re: Xbox game pass ultimate

Debbie_G — Thu, 10 Apr 2025 08:18:19 GMT

Hi @rhocar1.

Welcome to the community.

Just to double check, is this through your broadband package or mobile package?

Debbie

Re: Xbox game pass ultimate

rhocar1 — Thu, 10 Apr 2025 08:59:49 GMT

This is through my broadband package.

thanks

Re: Xbox game pass ultimate

Debbie_G — Thu, 10 Apr 2025 09:26:20 GMT

Thanks for getting back to me @rhocar1.

Has it been more than 14 days since activation? If so, when you log into your account and go to subscriptions > manage gaming, do you see the option to add this?

Debbie

Re: Xbox game pass ultimate

CollettChap — Fri, 18 Apr 2025 12:38:46 GMT

Hi Debbie, I'm in a similar situation but with the package from getting a Meta Quest 3. it's only 6 days since receiving the package but was hoping to access it quicker. There's nothing on my subscriptions

Re: Xbox game pass ultimate

Rach_H — Fri, 18 Apr 2025 16:10:58 GMT

Hi @CollettChap,

Welcome to the Community!

We're not able to get this set up before the 14 days expires, but after the 14 days we'll be able to get this sorted for you.

Rach

Re: Xbox game pass ultimate

CollettChap — Tue, 06 May 2025 19:47:11 GMT

Hi Team,

still nothing and well over 14 days

Re: Xbox game pass ultimate

Lesley_W — Wed, 07 May 2025 12:53:19 GMT

Thanks for the update @CollettChap

I'm sorry you still haven't received this. If you can give our customer care team a call on 150, they can look into this.

Lesley

Re: Xbox game pass ultimate

Goooner1 — Sat, 17 May 2025 10:41:39 GMT

I’m having the exact same issue.

Switched over to EE broadband yesterday, had a text to activate Gamepass, tick the box to agree to the T&Cs, click continue and nothing happens.

Re: Xbox game pass ultimate

Goooner1 — Sat, 17 May 2025 10:58:52 GMT

Re: Xbox game pass ultimate

Ali_A — Sat, 17 May 2025 14:15:56 GMT

Hi @Goooner1

Can you log out of the online account, clear your browser cookies and cache, then try again?

Ali

Re: Xbox game pass ultimate

Goooner1 — Sat, 17 May 2025 14:35:09 GMT

Tried that. Also tried via the EE app, safari, chrome and edge with the same result on each one.

Continue button briefly changes to loading and then just goes back to continue.

Could it be anything to do with having a previous offer of Gamepass from BT? When I go to my Gamepass subscription details on Xbox it says something along the lines of manage via BT/EE.

Re: Xbox game pass ultimate

Ali_A — Sat, 17 May 2025 14:48:33 GMT

@Goooner1

It should automatically swap over, but it would be worth cancelling anything that shows still being attached.

I recommend giving Customer Service who will raise a webform to remove the old subscription. Once complete you should be able to activate the new one.

Ali

Re: Xbox game pass ultimate

Goooner1 — Sun, 18 May 2025 12:06:39 GMT

Gave CS a call this morning. Guy took the details of my gamertag and my Xbox associated email to fill in a form and said the offline team would get back to me within 7 days.

Will see what happens.

Re: Xbox game pass ultimate

Ali_A — Sun, 18 May 2025 12:42:16 GMT

@Goooner1

That's great! Please keep us updated with how you get on.

Ali

Re: Xbox game pass ultimate

Goooner1 — Fri, 30 May 2025 12:51:47 GMT

Had a call after about 4 days, followed up with a GamePass one month code to redeem, which I was told would automatically extend each month for the two years of my contract.

Code redeemed with no issues, so far so good.

Re: Xbox game pass ultimate

Peter_W — Fri, 30 May 2025 16:07:47 GMT

Thanks for the update here @Goooner1 😊

I'm glad to hear our team have managed to get this sorted for you and all is looking good!

Peter