topic Re: XBox Game pass issues in Gaming

XBox Game pass issues

Huwmwatts — Wed, 09 Apr 2025 13:22:51 GMT

Hello there,

Due to the issues i have had with the WIFI during my upgrade from BT i have not activated the XBOX game pass. I have tried today and followed everything on the email, agreed to the T&Cs but it does not progress from there and there is no log on to the Microsoft page as the guide suggests. What do i need to do to get this add on please?

Re: XBox Game pass issues

Leanne_T — Wed, 09 Apr 2025 15:18:59 GMT

Hi there @Huwmwatts

Thanks for coming to the community.

Could you try another browser to see if you can progress to the Microsoft page?

Do you have the Xbox Game Pass add-on showing in your EE account?

Thanks 🙂

Leanne.

Re: XBox Game pass issues

Huwmwatts — Wed, 09 Apr 2025 18:19:11 GMT

Tried edge, safari, and google. No luck. Have game pass on account with activate button but does not activate.

Re: XBox Game pass issues

Leanne_T — Thu, 10 Apr 2025 07:09:19 GMT

Thanks for coming back to me @Huwmwatts

In this case, we would need to check why this is not activating for you and help you get set up. If you give us a call on 150, our tech guides will be happy to help 🙂

Let me know how you get on.

Leanne.

Re: XBox Game pass issues

j4miesee — Fri, 11 Apr 2025 11:55:45 GMT

i haven't even received instructions on how to activate my game pass ultimate. and i;ve spent nearly 7 hours on the phone with your teams trying to fix this, WHAT IS GOING ON?

Re: XBox Game pass issues

Lesley_W — Fri, 11 Apr 2025 15:03:39 GMT

Hi @j4miesee

Welcome to our community.

I'm sorry you've had trouble activating your Games Pass. What did the team say the last time you spoke to them?

Lesley

Re: XBox Game pass issues

Huwmwatts — Fri, 11 Apr 2025 17:38:48 GMT

Sending a form off to next supervisor to resolve. Don’t hold out much hope. Will probably end up phoning again on Monday!

Re: XBox Game pass issues

Michael_D — Sat, 12 Apr 2025 07:20:02 GMT

They have followed the correct process to have it chased for you @Huwmwatts.

When did you speak to the team and they said they were sending the form?

Michael

Re: XBox Game pass issues

j4miesee — Sun, 13 Apr 2025 17:44:03 GMT

Hi lesley. They said That I now have to wait 7 days to resolve this. The same as every other post I've read. I've now had to go buy a one month subscription just to get my kid online

Re: XBox Game pass issues

Huwmwatts — Mon, 14 Apr 2025 14:46:45 GMT

just about to ring and chase up as there is no change.

Yet again EE promising something they cannot deliver! such as the Sky Stream function.

Lets see what today brings

Re: XBox Game pass issues

j4miesee — Tue, 15 Apr 2025 08:21:04 GMT

Wesley can you help with this pls as I am not getting anywhere

Re: XBox Game pass issues

Leanne_T — Tue, 15 Apr 2025 11:25:11 GMT

Hi @j4miesee

Thanks for coming back to us.

I am sorry we have no account access on the community to get the Game Pass set up.

If the 7 days have passed since the team advised this was being looked into, please get back in touch and the team can check for an update.

Leanne.

Re: XBox Game pass issues

j4miesee — Thu, 17 Apr 2025 09:11:28 GMT

you will be happy to know i have gave up. 8 hours I've wasted and I'm not wasting anymore of my time on it.