topic Email confirmation in Gaming

Email confirmation

BrendanMC98 — Tue, 08 Apr 2025 12:05:24 GMT

Hi there, i’ve tried contacting support via telephone but first time someone hung up on me and second time no answer and I can’t reach out any other way. I pre ordered a Nintendo Switch 2 from you earlier on and checked out as a guest, I have had no confirmation email and payment has been taken. Can you help confirm that the order has gone through okay?

Re: Email confirmation

Chris_B — Tue, 08 Apr 2025 13:08:24 GMT

@BrendanMC98 There is a phone number on the EE web store page that you ordered from. Customer support can only deal with add to plan items not the general store that anyone can purchase from.

Re: Email confirmation

craigcorry — Wed, 14 May 2025 20:27:03 GMT

Hi @BrendanMC98

Did you get this resolved? I pre-ordered 2 days ago and haven’t received any confirmation either.

I phoned support and was advised to wait up to 5 days to receive confirmation