topic Re: Playstation 5 £70 EE Giftcard in Gaming

Playstation 5 £70 EE Giftcard

DavidB92 — Sat, 31 Aug 2024 11:12:58 GMT

Hello,

I recently received my PS5 from EE, which comes with a 24 month PlayStation Plus subscription and a £70 EE gaming giftcard, however the gift card wasn't included in with the console, or the PlayStation Plus vouchers.

Is there somewhere else I'm supposed to apply for the gift card, or was it supposed to be included with everything else?

Thanks!

Re: Playstation 5 £70 EE Giftcard

Christopher_G — Sat, 31 Aug 2024 13:39:00 GMT

Hi @DavidB92

It is sent separately, automatically. You should receive it within 14 days. If you don't receive it within that timescale, I recommend getting in touch with our Mobile Care team so they can process it manually for you.

Chris

Re: Playstation 5 £70 EE Giftcard

DavidB92 — Sat, 31 Aug 2024 13:44:11 GMT

Great, thanks! 😊

Re: Playstation 5 £70 EE Giftcard

Christopher_G — Sat, 31 Aug 2024 13:46:22 GMT

You're welcome, @DavidB92 🙂

Chris

Re: Playstation 5 £70 EE Giftcard

Rogd1 — Tue, 26 Nov 2024 18:16:01 GMT

Out of interest, did you get the vouchers as I’m having exactly the same problem now!

Re: Playstation 5 £70 EE Giftcard

PaTii — Wed, 19 Feb 2025 17:25:28 GMT

Same for me now.
Can you confirm that you received them separately? And was it physically or via email?

Re: Playstation 5 £70 EE Giftcard

Leanne_T — Thu, 20 Feb 2025 08:16:39 GMT

Hi there @PaTii

Thanks for coming to the community 🙂

You should receive details for the GameCard by text message within 2 days. Full details can be found on the Using your EE GameCard page.

How long ago did you order the PlayStation? Did you add the PlayStation to an existing mobile account to pay monthly?

Leanne.

Re: Playstation 5 £70 EE Giftcard

Jereth — Tue, 22 Apr 2025 20:00:52 GMT

I used my voucher to buy two PSN cards but how do I get them where's the actual usable card .

Re: Playstation 5 £70 EE Giftcard

Alex_H — Wed, 23 Apr 2025 07:41:07 GMT

Hi @Jereth,

Welcome to the EE Community

Just to confirm you had an EE Game card which you redeemed at EE Gaming Gift Cards Digital Download, Gift Cards & eGift | EE ?

If so when purchasing a PSN card on that website, the card details to claim it on the PS store are sent out via e-mail to the e-mail address you used at the point of purchase. Have you checked your inbox and any spam/promotions folders in case to see if it has come through?

Alex

Re: Playstation 5 £70 EE Giftcard

Jereth — Wed, 23 Apr 2025 07:44:57 GMT

Precisely there has been no email with the here's your claim instructions.or anything similar.i have checked spam and promotions

Re: Playstation 5 £70 EE Giftcard

Alex_H — Wed, 23 Apr 2025 07:50:52 GMT

@Jereth If you check the balance on your Game card does it show the balance deducted for the purchase you made? EE Gaming Gift Cards Digital Download, Gift Cards & eGift | EE

If so please contact our store team using the form here and they will be able to help sort it out for you Contact Us | EE

Alex

Re: Playstation 5 £70 EE Giftcard

Jereth — Wed, 23 Apr 2025 22:49:10 GMT

Ballance taken I have an order number but nothing else

I sent a message to the address you gave no reply yet