topic Re: Gamepass Ultimate in Gaming

Gamepass Ultimate

swany57 — Tue, 18 Feb 2025 05:09:00 GMT

Hi i have an Email from EE after upgrading my contract that offers me 12 Months Gamepass Ultimate free and after waiting 14 days i still see no way of activating the offer on the EE website or the EE app just keep offering Gamepass Ultimate at £12 per month which i don't want can anyone help?.

Re: Gamepass Ultimate

Peter_W — Tue, 18 Feb 2025 10:47:24 GMT

Good morning @swany57 😊

Welcome to the EE Community!

Let's get this one checked out for you, am I correct in thinking it was broadband you've ordered here?

Also what date did you initially place your order for this?

Peter

Re: Gamepass Ultimate

swany57 — Tue, 18 Feb 2025 10:50:18 GMT

Yes I upgraded my broadband

Re: Gamepass Ultimate

Peter_W — Tue, 18 Feb 2025 10:53:26 GMT

Thanks @swany57, what's the date listed on your confirmation email?
Peter

Re: Gamepass Ultimate

swany57 — Tue, 18 Feb 2025 11:01:18 GMT

The order was completed on the 4th of February

Re: Gamepass Ultimate

Peter_W — Tue, 18 Feb 2025 11:07:57 GMT

@swany57 Was this the date that you placed the order, or the date that your connection went live?
This promotion ended on the 28th of January so has been removed from the app, but if you ordered on an eligible date our team can still help you get the offer redeemed.

Peter

Re: Gamepass Ultimate

swany57 — Tue, 18 Feb 2025 11:14:18 GMT

As far as I know it went live on the 4th so I had ordered the broadband
around a week before I received the email about the 12 months Game pass a
day later I'm pretty sure I was within the time limit or I wouldn't have
received the email

Re: Gamepass Ultimate

Peter_W — Tue, 18 Feb 2025 11:47:24 GMT

Cheers @swany57, in that case our customer care team should absolutely be able to help you get this redeemed, we just need to log a few details at our end.

Check out our contact us page here for all the details you need on how to get in touch 😊

Peter