topic Re: Activating Xbox Game Pass Ultimate 6 month in Gaming

Activating Xbox Game Pass Ultimate 6 month

gowingnator — Mon, 17 Feb 2025 08:05:52 GMT

Hi all!

I changed my broadband plan in December 2024 and received an email and text stating id receive 6 months of Xbox Game Pass Ultimate.

I've waited until now to activate it, but I see no option to activate it, only an option to join for £12.99!

I've tried looking through the EE App and mobile website. I've received no code to activate anything.

Any ideas what I'm not seeing?

Thanks!

Re: Activating Xbox Game Pass Ultimate 6 month

gowingnator — Mon, 17 Feb 2025 09:30:58 GMT

i only have this option. I accidently added the Game Pass for the additional £12.00 but cancelled shortly after.

I've put in my phone number and entered the PIN required when trying to redeem also, a technical error comes up when trying to proceed.

Re: Activating Xbox Game Pass Ultimate 6 month

Leanne_T — Mon, 17 Feb 2025 11:42:07 GMT

Hi there @gowingnator

Thanks for coming to the community.

If this is not showing in your EE account and you get an error when trying to activate, please call us on 150 and the team will get the Game Pass looked into for you.

Let me know how you get on 🙂

Leanne.

Re: Activating Xbox Game Pass Ultimate 6 month

gowingnator — Mon, 17 Feb 2025 16:31:13 GMT

Hi ☺️

I tried calling 150, got asked if I wanted to do the visual guide option, so I did.

I believe the agent has sorted it, they advised to wait 24 hours for it to be activated! 😊

Re: Activating Xbox Game Pass Ultimate 6 month

gowingnator — Mon, 17 Feb 2025 16:37:31 GMT

So I thought I'd have a look in my EE account, just incase it's there, it was!

Followed instructions, said it would run out 17th in 6 months time. Went to Microsoft account, as instructed, was stating only 1 month of Ultimate and I've been charged again, £12 for it!

Seems like some wires are getting crossed somewhere down the line

Re: Activating Xbox Game Pass Ultimate 6 month

Leanne_T — Mon, 17 Feb 2025 16:45:59 GMT

Hi @gowingnator

Thanks for coming back to me.

Could you try entering your number on the www.ee.co.uk/xbox page and signing into your Microsoft again when prompted, does this work for you?

Have you been charged on your EE account?

Leanne.

Re: Activating Xbox Game Pass Ultimate 6 month

gowingnator — Mon, 17 Feb 2025 16:51:21 GMT

Managed to the page and says there's nothing in my EE account to activate.

Says it will be added to my bill.

Re: Activating Xbox Game Pass Ultimate 6 month

Leanne_T — Mon, 17 Feb 2025 17:02:22 GMT

I see, thanks for trying @gowingnator

If this is being added to the bill, please get back in touch with our technical support guides to get this sorted and they can check if the Game Pass has been fully set up at our end for you.

Leanne.

Re: Activating Xbox Game Pass Ultimate 6 month

gowingnator — Mon, 17 Feb 2025 17:08:47 GMT

Ok, no problem, I'll keep an eye out!

In the past I've activated this offer with no problems, so I'm not sure what's changed to have so many people having similar issues.

Thank you for your help with this issue @Leanne_T

Re: Activating Xbox Game Pass Ultimate 6 month

Leanne_T — Mon, 17 Feb 2025 17:16:58 GMT

No problem @gowingnator

Let me how it goes and hope this is all sorted soon for you 🙂

Leanne.

Re: Activating Xbox Game Pass Ultimate 6 month

gowingnator — Thu, 27 Feb 2025 19:47:01 GMT

Hi @Leanne_T

I again phoned 150 and went through the same steps. The Guide I spoke to suggested I email bhneegaming@waivpay.com.

Emailed them stating the problem which was on the 24th February. Haven't heard anything as of yet.

My bill payment is due 3rd March, so I would really like to get this sorted before then!

Re: Activating Xbox Game Pass Ultimate 6 month

Leanne_T — Fri, 28 Feb 2025 10:06:45 GMT

Thanks for the update @gowingnator

I would suggest getting back in touch with our technical support guides and see if they can help with the charge that has been added. They will have access to the account and see if this can be sorted out before the payment is due.

You can find ways to get in touch on the Contact Us page.

Thanks.

Leanne.