topic Re: Unable to add PS5 monthly to account in Gaming

Unable to add PS5 monthly to account

Liam2112 — Wed, 12 Feb 2025 14:47:14 GMT

Hi,

I'm attempting to purchase a PS5 Pro bundle, however when checking out online, I'm getting a message stating payment service not available, and then the basket effectively empties itself - can anybody assist?

Re: Unable to add PS5 monthly to account

Alex_H — Wed, 12 Feb 2025 16:59:49 GMT

Hi @Liam2112,

Welcome to the EE Community

When exactly is it you are getting the error during the checkout? Is it an add to plan you are trying to add, to pay the PS5 Pro off monthly on your mobile bill?

Have you tried completing the checkout on another browser to see if the error still occurs?

Alex

Re: Unable to add PS5 monthly to account

Liam2112 — Wed, 12 Feb 2025 18:35:22 GMT

Yes, its a 24 month plan im trying to add, and ive had the same issue in chrome and edge. Ive attached a screenshot if that gelps.

Re: Unable to add PS5 monthly to account

Alex_H — Wed, 12 Feb 2025 18:45:24 GMT

@Liam2112 Thank you for clarifying the issue, I have just double checked and everything loads ok on the checkout from what I can see. It should be a box to enter you card details that loads, it worked using edge on my end.

Do you have any kind of VPN in use, have you tried both on data and Wi-Fi and if possible on another device to see if it loads ok?

Alex

Re: Unable to add PS5 monthly to account

Liam2112 — Wed, 12 Feb 2025 18:49:10 GMT

No VPN

Ive tried on mobile phone and on desktop pc

Have tried on wifi as well as mobile data

Thats exactly the problem, the portal to enter card details just isnt loading for me no matter which configuration of devices and connections i use

Re: Unable to add PS5 monthly to account

RachE88 — Wed, 12 Feb 2025 19:24:26 GMT

i am having the same issue with adding the Ray Bans Meta to my monthly bill, i have tried web browser on my phone and laptop, through the App, at home and at work on data. and the payment method for monthly doesn't allow me to continue, but i can if i want to do it as 1 payment

Re: Unable to add PS5 monthly to account

Liam2112 — Wed, 12 Feb 2025 20:01:06 GMT

Yes,one off payment purchases will work, but not the monthly plans

Re: Unable to add PS5 monthly to account

Christopher_G — Thu, 13 Feb 2025 08:48:34 GMT

Hi @Liam2112 and @RachE88

If you get in touch with our customer support team, they'll be able to look into why this is happening and check to see if it's related to your account.

Chris

Re: Unable to add PS5 monthly to account

Liam2112 — Thu, 13 Feb 2025 12:59:59 GMT

Ive contacted this number, and there appears to be no way to speak to anybody to make this purchase? If i press 1 to speak to somebody, i instead get sent a link to the same options ive already tried, and if i press 2, i get a list of options that aren't applicable to me?

Re: Unable to add PS5 monthly to account

Christopher_G — Thu, 13 Feb 2025 13:17:17 GMT

Thanks, @Liam2112

Just following the options for billing or technical support on the second option should get you through to someone who can help, or transfer your call.

Hope you get sorted.

Chris

Re: Unable to add PS5 monthly to account

RachE88 — Thu, 13 Feb 2025 19:07:27 GMT

I called 150 and just went onto phone bills etc. Got a call back and now sorted. Seemed no issue. But a lot of hassle to get it sorted

Re: Unable to add PS5 monthly to account

Leanne_T — Fri, 14 Feb 2025 08:08:10 GMT

Morning @RachE88

Thanks for coming back to us and letting us know this is now sorted for you.

Have a great day.

Leanne.