topic Re: Nintendo Game Pass in Gaming

Nintendo Game Pass

susanglew — Tue, 12 Nov 2024 15:36:19 GMT

I purchased the Nintendo Switch bundle over 30 days ago and have not received my £50 game pass voucher. It seems impossible to get to find solution for this or to speak to somebody!

Re: Nintendo Game Pass

Leanne_T — Wed, 13 Nov 2024 08:49:23 GMT

Morning @susanglew

Thanks for coming to the community.

As this has been over 30 days now, could you try texting EE GameCard to 150 from the phone registered on the account.

Let me know how you get on 🙂

Leanne.

Re: Nintendo Game Pass

susanglew — Wed, 13 Nov 2024 09:04:17 GMT

That just sends me hints to other things you can text 150 for

Re: Nintendo Game Pass

Leanne_T — Wed, 13 Nov 2024 09:05:57 GMT

Thanks for trying @susanglew

In this case, please give us a call on 150 and the team will help you get this sorted 🙂

Let me know how you get on.

Leanne.

Re: Nintendo Game Pass

susanglew — Wed, 13 Nov 2024 09:26:34 GMT

Which team do I need to speak to though? Because it’s not mobile or broadband or billing or upgrades, it’s such a farce trying to get through to them

Re: Nintendo Game Pass

Leanne_T — Wed, 13 Nov 2024 11:29:15 GMT

Hi @susanglew

Do you have an existing account for mobile or broadband?

Leanne 🙂

Re: Nintendo Game Pass

susanglew — Wed, 13 Nov 2024 11:47:01 GMT

Yes, mobile.

Re: Nintendo Game Pass

Leanne_T — Wed, 13 Nov 2024 13:42:47 GMT

Thanks @susanglew

If you can select mobile and then account queries, one of the team will be happy to help 🙂

Leanne.

Re: Nintendo Game Pass

susanglew — Sun, 09 Feb 2025 19:39:39 GMT

I called 150, they didn’t have a clue. Told me to fill in a request form online. Filled in the request form, no response. Found another contact form for EE shop, they denied it had anything to do with them. This is a product that I signed a contract for with EE, I am billed for by EE, I was supplied with the product by EE yet no one at EE has a clue what to do. I have been mis sold a product MONTHS ago and am getting really **bleep**ed off now.

Re: Nintendo Game Pass

Leanne_T — Mon, 10 Feb 2025 08:38:29 GMT

Hi @susanglew

I am very sorry this has not been resolved for you.

Just to check, did you purchase the Nintendo Switch bundle on an existing EE mobile contract adding this to your plan and paying monthly on your bill?

Or, did you buy the bundle from the EE Store with no existing EE account?

Speak soon 🙂

Leanne.

Re: Nintendo Game Pass

susanglew — Sat, 01 Mar 2025 16:52:11 GMT

Yes I had an existing mobile account that I added this onto.

Re: Nintendo Game Pass

Leanne_T — Sun, 02 Mar 2025 09:25:00 GMT

Thanks for coming back to me @susanglew

I'm very sorry this has not been resolved for you and this will need to be looked into for you by our mobile guides on 150, if you could contact us again on 150 and request that a Game Card escalation webform is raised which will be sent to our product support team who will then respond to help get your codes.

Leanne.