topic Re: Can’t add gaming bundle to my account in Gaming

Can’t add gaming bundle to my account

GeorgeY10 — Fri, 31 Jan 2025 13:25:11 GMT

Hi, does anyone know why I can’t add a Nintendo switch gaming bundle to my account? Just coming up with an error message saying “we can’t load this right now, there’s a problem getting the information you need. Try again later or contact us if it’s urgent”?

Thanks

Re: Can’t add gaming bundle to my account

Lesley_W — Fri, 31 Jan 2025 16:03:00 GMT

Hi @GeorgeY10

Thanks for coming to our community.

How long have you been trying to add this and been getting an error? Can you otherwise manage your online account and see bills etc?

Lesley

Re: Can’t add gaming bundle to my account

GeorgeY10 — Fri, 31 Jan 2025 20:40:00 GMT

Hi, I sorted this in the end, I had to order it through live chat with EE, I still haven’t received a confirmation email though after a few hours, is this normal? Thanks

Re: Can’t add gaming bundle to my account

Ali_A — Sat, 01 Feb 2025 10:20:31 GMT

Hi @GeorgeY10

Have you checked your junk/spam folder for the confirmation email?

Once you have the details, you can track your order on our Track Your Order page.

Ali

Re: Can’t add gaming bundle to my account

GeorgeY10 — Sat, 01 Feb 2025 11:30:27 GMT

Hi, yes I have checked the junk/ spam folders and it’s not in there, have tried to speak to EE on live chat but haven’t had a reply from 3 hours ago.
Thanks

Re: Can’t add gaming bundle to my account

Peter_W — Sat, 01 Feb 2025 13:35:31 GMT

Thanks for checking that @GeorgeY10, if you've still not had any updates from chat, I'd recommend giving our team a call, and they'll be able to let you know right away if this is showing on your account.
Peter