topic Re: Issue with game voucher in Gaming

Issue with game voucher

Connorhadwen — Mon, 27 Jan 2025 20:01:49 GMT

Hello I have recently purchased a series x with £70 voucher I have purchased both the £25 and £50 vouchers but only received a code for £25 is there anyway this can be solved ?

Re: Issue with game voucher

Connorhadwen — Mon, 27 Jan 2025 19:59:13 GMT

Hello I’m in a similar situation I received a voucher for £70 after purchasing a series X but once I had purchased the £50-£25 vouchers I only received the £25 code

Re: Issue with game voucher

Connorhadwen — Mon, 27 Jan 2025 20:05:39 GMT

Re: Issue with game voucher

Northerner — Mon, 27 Jan 2025 20:37:31 GMT

Hi @Connorhadwen

Have you checked your junk/spam folders.

Thanks

Re: Issue with game voucher

Connorhadwen — Mon, 27 Jan 2025 21:45:48 GMT

I have checked multiple times throughout the day

Re: Issue with game voucher

Leanne_T — Tue, 28 Jan 2025 08:50:03 GMT

Morning @Connorhadwen

Thanks for coming to the community.

Did you purchase the Xbox from the EE Store or did you add the Xbox to a pay monthly mobile account?

How long ago did you purchase the Xbox?

Thanks 🙂

Leanne.

Re: Issue with game voucher

Connorhadwen — Tue, 28 Jan 2025 10:25:50 GMT

I purchased it from the EE store on the 23rd of this month

Re: Issue with game voucher

Leanne_T — Tue, 28 Jan 2025 10:34:03 GMT

Thanks for the quick reply @Connorhadwen

If you've purchased from the EE Store, please contact the store team on the Contact us | EE Store page and they will get this looked into for you.

Leanne.

Re: Issue with game voucher

Connorhadwen — Thu, 30 Jan 2025 19:16:09 GMT

I have recently purchased the Xbox series X I was given a code for £70 on EE game card , I could only use £20 so I called 150 and explained my situation so they have sent me a new code with pin but the balance is empty is there any way I can get my £50 code ???

Re: Issue with game voucher

Leanne_T — Fri, 31 Jan 2025 09:56:56 GMT

Morning @Connorhadwen

Thanks for coming back to us.

If the balance is showing as zero, please get back in touch with the team who will get this looked into for you.

Thanks 🙂

Leanne.