topic Gaming voucher Nintendo and PS5 in Gaming

Gaming voucher Nintendo and PS5

Fayeb79 — Wed, 29 Jan 2025 13:55:40 GMT

I received my ps5 and switch on Friday but no gaming voucher was included. I messaged about this and was told that I should get it within 48 hours then told you had to wait the 14 day cooling off period but I could get the voucher quicker if I emailed the right email which I did straight away and heard nothing. Another chat on Saturday for 2 hours then said I would get them within 72 hours they raised and closed a complaint as they said they had sorted the problem. I still have no vouchers and don’t want to waste another 2 hours on chat to sort it

Re: Gaming voucher Nintendo and PS5

Christopher_G — Wed, 29 Jan 2025 16:34:25 GMT

Hi @Fayeb79

Welcome to the community.

The Gamecard vouchers are send by text/email to the registered number or email address on your account. Have you checked your spam/junk folders for any emails from us about the Gamecard?

Chris

Re: Gaming voucher Nintendo and PS5

Fayeb79 — Wed, 29 Jan 2025 16:53:03 GMT

Yes I keep checking all my mailboxes and nothing received

Re: Gaming voucher Nintendo and PS5

Christopher_G — Wed, 29 Jan 2025 17:16:45 GMT

OK, thanks @Fayeb79

Our customer service team should be able to check your account and fill in a 'webform' to an offline team who can look into it further and get the Gamecard sent to you.

I recommend getting back in touch with them to ask for this to be done, if it hasn't already.

Please keep us posted on what happens.

Chris

Re: Gaming voucher Nintendo and PS5

Fayeb79 — Wed, 29 Jan 2025 17:19:42 GMT

I already asked them to do that on Saturday which they did and said the vouchers would be with me within 72 hours. I’ve waited until today so they had 3 working days on top of the weekend.

Re: Gaming voucher Nintendo and PS5

Christopher_G — Wed, 29 Jan 2025 18:39:41 GMT

OK, @Fayeb79

Since it's been over the 72 hours they mentioned, I recommend getting back in touch with our Mobile Care team so they can chase it up and try to get you the Gamecard as soon as possible.

Chris

Re: Gaming voucher Nintendo and PS5

Fayeb79 — Wed, 29 Jan 2025 19:47:01 GMT

I will but that’s another 2 hours I’ll have to spend online trying to sort something that shouldn’t be this hard.

Re: Gaming voucher Nintendo and PS5

Leanne_T — Thu, 30 Jan 2025 08:34:33 GMT

Hi @Fayeb79

Thanks for coming back to us.

If you could follow @Christopher_G's advice the team will get the Game Card looked into for you.

Leanne.

Re: Gaming voucher Nintendo and PS5

Fayeb79 — Thu, 30 Jan 2025 11:48:01 GMT

I will do that but can you tell me which buttons to press to get to the correct department as this alone takes me 20 minutes to get through and then wait a further hour for an answer. The options given do not take me to the right person.

Re: Gaming voucher Nintendo and PS5

Leanne_T — Thu, 30 Jan 2025 12:40:43 GMT

Hi @Fayeb79

If you select account queries, one of the team will be happy to help when available.

Leanne.

Re: Gaming voucher Nintendo and PS5

Fayeb79 — Thu, 30 Jan 2025 12:52:31 GMT

There isn’t an account queries button. I’ve now been in a queue for nearly an hour to try and speak to someone

Re: Gaming voucher Nintendo and PS5

Leanne_T — Thu, 30 Jan 2025 14:46:33 GMT

Thanks for coming back to me @Fayeb79

If you have called 150 from an EE phone, or 07953 966 150, the call will be answered once a guide is available to help you 🙂

Leanne.

Re: Gaming voucher Nintendo and PS5

Jaywalker28 — Tue, 18 Feb 2025 13:04:52 GMT

Hiya I had a voucher with my ps5 and i accidentally brought black oops 6 on Microsoft instead of PlayStation all I want to do is swap it over I’ve tried to contacting them and they are telling me it’s done online?

Re: Gaming voucher Nintendo and PS5

Lesley_W — Tue, 18 Feb 2025 15:59:12 GMT

Hi @Jaywalker28

Thanks for coming to the community.

Was it Microsoft you spoke to?

Lesley