topic Re: Adding a games console to my account in Gaming

Adding a games console to my account

tommydiffey — Sun, 29 Dec 2024 11:57:09 GMT

im a month into my contract trying to add a games console to my account keeps coming up saying '' Something went wrong... Try again later. '' how do I get around this and do a credit check etc ?

Re: Adding a games console to my account

Lesley_W — Sun, 29 Dec 2024 14:39:08 GMT

Hi @tommydiffey

Thanks for coming to our community.

Our team over the phone on 150 will be able to check eligibility and make sure your online account is set up correctly in case there is a setting somewhere preventing you doing it online.

Lesley

Re: Adding a games console to my account

tommydiffey — Thu, 09 Jan 2025 14:04:23 GMT

its now allowing me to add one but I keep getting this message

We couldn't add your item to the basket
Customer doesn't have enough remaining monthly charge

Re: Adding a games console to my account

Christopher_G — Thu, 09 Jan 2025 16:23:21 GMT

Hi @tommydiffey

I'd definitely recommend speaking with our Customer Care team so they can check your account for you.
Chris

topic Re: Adding a games console to my account in Gaming

Adding a games console to my account

Re: Adding a games console to my account

Re: Adding a games console to my account

We couldn't add your item to the basketCustomer doesn't have enough remaining monthly charge

Re: Adding a games console to my account

We couldn't add your item to the basket
Customer doesn't have enough remaining monthly charge