topic Re: EE gamecard nightmare in Gaming

EE gamecard nightmare

LB1205 — Tue, 07 Jan 2025 07:05:00 GMT

Please can someone help with actually getting this sorted. My gamecard is not working and I keep getting an error message when going to purchase i have made calls and sent emails and nothing. This is becoming a joke.

Re: EE gamecard nightmare

Christopher_G — Tue, 07 Jan 2025 10:09:48 GMT

Hi @LB1205

Welcome to the community.

You've done the right thing in contacting our Customer Support team. They fill in a form that is sent to an offline team to look into, who try and fix it for you.

Hopefully you hear something soon.

Chris

Re: EE gamecard nightmare

LB1205 — Tue, 07 Jan 2025 13:21:09 GMT

This has been going on since Christmas day. I haven't heard as much as a boo from anyone. Clearly 48hrs is a lie. I have now filled in a complaint form, no doubt I won't hear anything from that either

Re: EE gamecard nightmare

Christopher_G — Tue, 07 Jan 2025 13:37:27 GMT

If you've filled in the complaints form, our complaints team will log it against your account and contact you to discuss it, @LB1205

I hope it's sorted soon for you. Please keep us updated.

Chris