topic Re: PS5 lagging in Gaming

PS5 lagging

Sezza71 — Thu, 11 Jul 2024 18:50:24 GMT

Hi we have moved over from BT to EE. Have gone from 500mbps to 900mbps which one the previous speed we never had any issues. Now the PS5 online gaming is lagging. Engineer came out and reset everything. Have but Ethernet cable into hub. Tried different online games. Still lagging. Spoke to technical team who have said everything is running at the speeds it should. They suggested to speak to the manufacturer of the console. Has anyone done this? If so what was there response?! It’s very annoying as this should be a better speed and no change to service.

Re: PS5 lagging

Northerner — Fri, 12 Jul 2024 09:41:13 GMT

Hi @Sezza71

Which hub do you have.

Thanks

Re: PS5 lagging

Sezza71 — Sat, 13 Jul 2024 16:22:07 GMT

Hi, thanks for replying.

Smart Hub SH31B

Re: PS5 lagging

Angie1811 — Thu, 25 Jul 2024 16:56:52 GMT

Hi,

I'm just wondering if you sorted this. We are having the exact same problem with my sons ps5. It's just constantly lagging. Everything else connected to broadband is fine it's just the flipping playstations

Kind regards

Angie😊

Re: PS5 lagging

Noahjohnson — Wed, 20 Nov 2024 16:21:38 GMT

Hi, I have the exact same issue, we were moved from BT to EE. Never once had any issues with the BT connection but EE is frankly terrible for the PS5.

when I perform a Speedtest on the actual console I am getting well over 100mbps download speed which should be more than enough. But every game I try to play I just experience lagging constantly.

We have had about 5/6 engineers out to the house messing about with it but nothing seems to have changed. I have tried changing all sorts of settings on the actual console which is meant to improve this, admittedly it has but only by the smallest amount.

I wouldn’t recommend EE wifi to anybody I know. Constant problems!!!

Re: PS5 lagging

Christopher_G — Thu, 21 Nov 2024 13:58:20 GMT

Hi @Noahjohnson

I know it isn't ideal, depending on where your router is, but have you tried a wired connection? I find it offers a better connection for gaming.

Chris

Re: PS5 lagging

Noahjohnson — Thu, 21 Nov 2024 16:02:27 GMT

Hi @Christopher_G

I can't really use a wired connection due to the layout of the house and where the router is located. I can not move the router either as this is the only place in the house it can be placed.

As mentioned before I never had an issue with a wireless connection before the changeover to EE so that's the frustration.

Cheers

Re: PS5 lagging

Christopher_G — Thu, 21 Nov 2024 16:06:45 GMT

I understand the frustration, @Noahjohnson

The only thing I can suggest is speaking with our Technical Support team so they can continue with troubleshooting.

We do have some fantastic, knowledgeable community users though. Hopefully someone will be along to offer any other bits of advice.

Chris

Re: PS5 lagging

Ak_99 — Sun, 22 Dec 2024 14:20:19 GMT

I’m facing same problem 500mbps but still lagging playing cod makes no sense, rested router still facing issue , when I test the speed on my iPhone it says 480 , PlayStation test can only get to 160mbps ?

Re: PS5 lagging

Ak_99 — Sun, 22 Dec 2024 14:23:21 GMT

Re: PS5 lagging

Peter_W — Mon, 23 Dec 2024 08:15:39 GMT

Good morning @Ak_99, thanks for reaching out to us here on the Community!

Is your PS5 in good range of your Hub, and have you tried testing this with a wired connection like @Christopher_G recommended earlier in the thread?
Which model of Hub are you using here too?
Peter

Re: PS5 lagging

Biggslinda47 — Mon, 06 Jan 2025 17:31:51 GMT

I am currently having the same problem with my son’s PS5. Was working fine before we “upgraded” to EE wifi. As soon as we switched it has been absolutely dreadful! I can only imagine that the router’s EE are supplying just aren’t nowhere good enough?
would be great if someone could help👍🏻

Re: PS5 lagging

Ak_99 — Mon, 06 Jan 2025 19:29:33 GMT

What worked for me was going into the PlayStation network menu onto network setting of your broadband and change it from 2.5ghz to 5ghz then test your internet speed should be close whatever speed you’re paying for.

Haven’t faced the lagging issue since.