topic Re: Absolutely disgusted with EE - Gamecard in Gaming

Absolutely disgusted with EE - Gamecard

Solcutter — Tue, 24 Dec 2024 18:13:28 GMT

So I purchased the Xbox console add on which included a £150 gamecard, a 24 month live subscription & the console, firstly I had to chase the subscription that finally came then I've waited over 3 weeks & numerous calls to ee to finally get the gamecard on Christmas eve this was going to be a present for my son. I go to redeem the gamecard & it's got zero credit on it. I'm furious not only could they have given it me weeks ago when I was asking but this time they gave it me instantly but now I'm left with no way to contact anyone before Christmas day tomorrow I'm also going to have to chaser it with black hawk network who are notorious for not getting back to you. I'LL NEVER USE EE AGAIN ONCE MY CONTRACT IS UP!

Re: Absolutely disgusted with EE - Gamecard

Solcutter — Tue, 24 Dec 2024 18:33:20 GMT

I've had the same issue they're a joke I finally told them today I needed it for Christmas day & magically they send it within minutes but the £150 is not on the card it's got zero balance I'll never use EE again

Re: Absolutely disgusted with EE - Gamecard

Alexander951 — Tue, 24 Dec 2024 19:26:10 GMT

That's insane they just sent you an empty card. If they can just issue cards like that why have we both been waiting so long for this to get fixed. It just seems like they're enjoying us jumping through hoops for no reason

Re: Absolutely disgusted with EE - Gamecard

Alex_H — Wed, 25 Dec 2024 10:39:37 GMT

Hi @Solcutter,

I am sorry about the experience you have had with your Game Card, I understand that will definitely be disappointing. If you have been given the e-mail to contact our fulfilment team at Blackhawk due to the issue with the Game Card, the timescale we advise for them to respond is 48 hours. But with the time of year it may take a little bit longer for a response.

If you do need further assistance after speaking to Blackhawk please give our team a call on 150 who can escalate the issue for you.

Alex

Re: Absolutely disgusted with EE - Gamecard

AdamFrost86 — Wed, 25 Dec 2024 11:50:35 GMT

I'm having the same issue. Ordered a ps5 for my son for Xmas with an £150 EE gamecard and it's coming up with a verification error message. Need it sorting. Unbelievable how many people I've seen having the same issue.

Re: Absolutely disgusted with EE - Gamecard

Peter_W — Wed, 25 Dec 2024 13:52:55 GMT

Good afternoon @AdamFrost86, I'm really disappointed to hear that this isn't working for you.

Like @Alex_H mentioned, if you're struggling to make purchases with your GameCard, you can flag this with our fulfilment team by sending an email to bhneegaming@waivpay.com.

Peter

Re: Absolutely disgusted with EE - Gamecard

TheFishKnows — Wed, 25 Dec 2024 16:39:50 GMT

Disgusting.

See my thread for how they treat this issue.

literally loads of people with the same “zero balance”’issue all told to email a third party who just ignore you for weeks.

next step has to be trading standards or even a class action lawsuit.

Re: Absolutely disgusted with EE - Gamecard

KevMoore77 — Fri, 27 Dec 2024 12:55:35 GMT

Ordered PS5 Black Friday bundle on 26th November, arrived 2 days later minus the £150 gamecard, but included the four £50 Playstation vouchers for the 2 years PSplus. Makes absolutely no sense to include one but not the other!

Chased the matter numerous times with EE and whilst they were extremely helpful it still took almost a month to receive a code, which on trying to redeem on Christmas morning didnt work and when we looked closer, we worked out that that the code should be 11 digits, the code that was sent only has 10. I have been told that I have to email the firm that are responsible for the gamecards, which is pointless because that was the first thing I did, a month ago and they still haven' replied!!

Surely there is some sort of breach of contract on a big scale happening here. I'm considering seeking legal advice.

Re: Absolutely disgusted with EE - Gamecard

KevMoore77 — Fri, 27 Dec 2024 13:25:52 GMT

mate dont bother contacting Black Hawk Network, I emailed them a month ago, and now I have just rang them and they dont want to know. The deny any knowledge and tell you to contact EE, extremely rude, barely understandable and continually spoke over me. In the end I got so angry I told him to go and f*@k himself and hung up.

Re: Absolutely disgusted with EE - Gamecard

TheFishKnows — Fri, 27 Dec 2024 17:58:21 GMT

It’s disgusting that we have to contact a third party in the first instance.

There is clearly a scam of massive proportions being undertaken by Black Hawk Network. They are literally sending out zero balance game cards and probably pocketing the money or using them themselves.

the fact that EE literally do not care that you can’t get a reply out of them just shows what a shoddy company they are.

chargeback the card you used for the value of the card. Don’t let them get away with it.

Re: Absolutely disgusted with EE - Gamecard

KevMoore77 — Fri, 27 Dec 2024 22:37:52 GMT

I completely agree with you and judging by the amount of negative comments
that I have seen posted by people on this forum regarding the subject, then
surely we all collectively have grounds to seek legal counsel and put a
stop to what is happening to people.. I took that bundle deal as a last
resort because I have been unable to work due to an accident and didnt have
a lot of free money to lay out on christmas and not wanting to let my son
down, I took the PS bundle because it was a brilliant offer, or so I
thought!!
I dont think that it would be impossible for a number of us to put our
heads together, combine our collective experiences and seek legal advice as
a group.
This can't keep happening to people unabated.

Re: Absolutely disgusted with EE - Gamecard

KevMoore77 — Sat, 28 Dec 2024 00:09:45 GMT

Forgive me for jumping in on this and Im sure that @Solcutter will agree with me, Blackhawk could not give a toss about what they are doing to people. and as far as your 48 hour timescale, they obviously dont give a toss about that neither, seeing as how the first time I emailed them was a month ago and I am still waiting for a reply and today I phoned them and they flat out denied any knowledge of EE gamecards. They were rude, spoke over me when I was speaking and did not care. And looking back on this forum and seeing that there are complaints dating back to 2021 , it seems like EE dont care neither, otherwise they would have cut ties with that **bleep** show at the 1st opportunity. EE are just as much to blame because it seems to me that they are facilitating this apparent scam

Re: Absolutely disgusted with EE - Gamecard

Solcutter — Sat, 28 Dec 2024 14:59:40 GMT

Blackhawk are notorious for this if I had known beforehand it was them I wouldn't have taken out the contract. They won't get away with it with me lol

Re: Absolutely disgusted with EE - Gamecard

Alexander951 — Sat, 28 Dec 2024 16:10:41 GMT

Finally got my EE game card all is right with the world....

Oh wait they didn't put any money on it. Called Blackhawk who flat out denied that they even make the cards and I should call EE. Called EE who raised another form (that's 5 now) and told me to wait a few more days for a resolution. I honestly don't know how they could mess up this badly it doesn't seem hard but evidently it really is.

Re: Absolutely disgusted with EE - Gamecard

KevMoore77 — Mon, 30 Dec 2024 10:58:49 GMT

Rang Black Hawk again today today, this time they acted as though they were trying to be helpful, said they were transferring me to customer services but instead transferred me to a whole new external company that they work with, who didnt have clue what i was talking about and who also claimed to have no way of transferring me back to Black Hawk Network. Ive had enough now and I am contacting a solicitor, anyone that wants to share their experiences, with the solcitor when I speak to them are more than welcome, just reply on here and i will get back to you.

Re: Absolutely disgusted with EE - Gamecard

TheFishKnows — Mon, 30 Dec 2024 12:45:24 GMT

I’m happy to provide you my full email and call history in relation to this. Let me know how you get on.

Re: Absolutely disgusted with EE - Gamecard

KevMoore77 — Mon, 30 Dec 2024 13:21:08 GMT

Will do mate, I’m currently looking at solicitors online now to see who would be best.
Sent from my iPhone

Re: Absolutely disgusted with EE - Gamecard

Christopher_G — Mon, 30 Dec 2024 15:12:31 GMT

Hi @KevMoore77 and @TheFishKnows

I'm sorry to hear of your problems with the Gamecard. If you haven't already, I recommend filling in our complaints form, so that our complaints team can look into this for you and contact you to discuss it. This will all be logged against your EE account.

Hope you get sorted.

Chris

Re: Absolutely disgusted with EE - Gamecard

KevMoore77 — Mon, 30 Dec 2024 19:25:37 GMT

No offence Chris but filling in escalation forms and the rest of palaver doesn’t mean shi*t. I have been in contact with EE close to 10 times in the last month, emailed BHN twice and called BHN twice and where has it got me? NOWHERE!! That’s where it has gotten not only me but the countless other people in my situation. I have made my stance clear to your Customer Services, if I don’t have a resolution by tomorrow morning, then you will be speaking to my solicitors and I will have like minded people backing me up and making their own claims.
Sent from my iPhone

Re: Absolutely disgusted with EE - Gamecard

Rach_H — Tue, 31 Dec 2024 09:27:16 GMT

I do understand your frustration @KevMoore77, and we do want to get this resovled for you.

If you would prefer not to use the complaints form then this is absolutely your decision, and I'm sure the team will work to get this sorted for you.

Rach