topic Re: xbox series x - game pass 24month in Gaming

xbox series x - game pass 24month

wigan84 — Mon, 23 Dec 2024 22:55:23 GMT

I bought an Xbox Series X on the black Friday deal which included £150 game card voucher and 24months game pass ultimate. I have activated the £150 voucher no problems but i cannot find / activate my 24months ultimate game pass.

This was part of a tech bundle not an all inclusive extra. What options on 150 do i need to press? I cant seem to contact anyone.

Re: xbox series x - game pass 24month

Lesley_W — Tue, 24 Dec 2024 08:57:57 GMT

Hi @wigan84

Welcome to our community.

Are you also a mobile customer with us and added the Xbox to your plan? If so, the text message to activate the Games Pass should have went through to your mobile number.

Lesley

Re: xbox series x - game pass 24month

wigan84 — Tue, 24 Dec 2024 09:08:27 GMT

I got through to 150, they said the initial text never got sent to the mobile.

Ee.co.uk/xbox

I was told I had to click the link on my phone via mobile data not WiFi.

This then allowed me to activate it.

Very simple fix only took me 5 mins on the phone and another 5 mins activating and logging into my Microsoft account.

Pleased customer 👌

Re: xbox series x - game pass 24month

Lesley_W — Tue, 24 Dec 2024 09:29:45 GMT

Thanks for popping back to let me know @wigan84

So pleased you are sorted.

Take care and have a lovely Christmas!

Lesley

Re: xbox series x - game pass 24month

Jack595 — Thu, 26 Dec 2024 09:22:09 GMT

I didn't receive a text for mine

Re: xbox series x - game pass 24month

Jack595 — Thu, 26 Dec 2024 09:24:10 GMT

How do I get my text i called 150 and no one is there

Re: xbox series x - game pass 24month

Linzi_H — Thu, 26 Dec 2024 14:16:27 GMT

Hi @Jack595

Welcome to the community.

Have you visited ee.co.uk/xbox to set this up? Please try this using mobile data and switching off any WiFi connection.

Our customer service lines are currently open, what happens when you call 150 from your EE mobile?

Linzi