topic Re: Xbox games pass not received in Gaming

Xbox games pass not received

TK1708 — Sat, 07 Dec 2024 08:12:48 GMT

I added the Xbox series X as a tech upgrade to my account as part of the Black Friday offers where 24 months of game pass ultimate was to be included. I haven’t received the text message with my code and has been over a week now. I received the EE GameCard code but not the Xbox Gamespass ultimate code.

Re: Xbox games pass not received

Peter_W — Sat, 07 Dec 2024 12:13:13 GMT

Good morning @TK1708, welcome to the EE Community!

We recommend it can take up to 14 days to receive your Game Pass redemption code, so fingers crossed this should be with you in the next few days.

If you don't see anything come through once you get to 14 days from delivery though, please give our team a shout and we can take a closer look into things.

Peter

Re: Xbox games pass not received

Alana85 — Mon, 09 Dec 2024 13:51:49 GMT

I’m almost 3 weeks since I received my Xbox and still no sign of the game pass. Customer services are hopeless, they just give you an email address to contact at a company called WaivPay, and they don’t reply to emails.

Re: Xbox games pass not received

Lesley_W — Mon, 09 Dec 2024 16:05:47 GMT

Hi @Alana85

Thanks for coming to our community.

This doesn't sound right, Have you got the Games Pass add showing on your EE account online?

Lesley

Re: Xbox games pass not received

murray7895 — Tue, 10 Dec 2024 15:01:36 GMT

I am having the same issue, not sure what to do.

Re: Xbox games pass not received

Katie_B — Tue, 10 Dec 2024 16:47:37 GMT

Hello @murray7895.

Thanks for coming here.

If you have still not received this, I'd recommend giving us a call.

Our customer care team have account access and can chase this for you.

Katie

Re: Xbox games pass not received

Alana85 — Thu, 12 Dec 2024 13:53:33 GMT

So after contacting EE several times about this they eventually told me that I needed to text XBOX to 150 and then activate my game pass, it took multiple calls/online chats for them to tell me this, feels like nobody knows what they are doing

Re: Xbox games pass not received

murray7895 — Thu, 12 Dec 2024 13:55:51 GMT

So I’ve done this to be fair but it says that it is going to charge me £12 a month😂

but it should be 24 months free right?

just not sure what else to do to get it sorted

Re: Xbox games pass not received

Alana85 — Thu, 12 Dec 2024 14:20:48 GMT

I was assured that it would still be free, I did whilst talking to them over the phone, like I said it took them 3 weeks to tell me to do this

Re: Xbox games pass not received

Alana85 — Thu, 12 Dec 2024 14:23:21 GMT

I also got written confirmation via chat that it would also be free by doing it this way

Re: Xbox games pass not received

Damienc — Thu, 12 Dec 2024 17:00:08 GMT

I have just done this as I was supposed to get it with the Quest 3 but received nothing, if I see I am charged for it I will call them and expect it to be refunded.

Re: Xbox games pass not received

TK1708 — Thu, 12 Dec 2024 21:52:15 GMT

Thanks, Alana! Seems super odd that EE can’t just say this first time around, and is really poor that they can’t give the games pass with the Xbox! Waiting 2-3 weeks for the games pass is just bonkers, it was bad enough waiting a week for the £150 EE game store code on top. I’ll give the text a go and see how I fare!

Re: Xbox games pass not received

Jxmiedubz — Wed, 18 Dec 2024 01:10:54 GMT

Im having this issue too, I already spoke to someone who said to wait a little longer, I'm way past the 14 day cooling off period and still nothing. I've tried the game pass text to 150 but it states it will cost.

Re: Xbox games pass not received

Michael_D — Wed, 18 Dec 2024 09:13:59 GMT

Hi @Jxmiedubz

Thanks for coming to the community.

Did you order the Xbox on a 24 month Add to Plan where it is paid on your mobile bill each month, or was it purchased outright?

Michael

Re: Xbox games pass not received

Jxmiedubz — Wed, 18 Dec 2024 09:22:27 GMT

Hi @Michael_D

Thanks

It was added to plan, the tech bundle, I received the Xbox within a day, the game card within a week, but just no game pass 😫

Re: Xbox games pass not received

Michael_D — Wed, 18 Dec 2024 09:26:42 GMT

Thanks @Jxmiedubz

Can you try to head over to the verification page and enter the mobile number that the Xbox package was linked to? You would then need to validate it with the PIN that is sent to you, which should activate the Game Pass.

It is best to do it on mobile data, rather than WiFi.

Let me know how that goes.

Michael

Re: Xbox games pass not received

Jxmiedubz — Wed, 18 Dec 2024 09:32:07 GMT

Thank you

Just tried and saying experiencing technical issues 😂 il try again shortly as states I have to wait 10 minutes now. Il let you know..!

Many Thanks

Re: Xbox games pass not received

Michael_D — Wed, 18 Dec 2024 09:33:13 GMT

Great. What browser were you using @Jxmiedubz?

Michael

Re: Xbox games pass not received

Jxmiedubz — Wed, 18 Dec 2024 10:02:35 GMT

Safari, just tried again and got another error page.

Re: Xbox games pass not received

Michael_D — Wed, 18 Dec 2024 10:11:04 GMT

Are you able to try another browser @Jxmiedubz?

Michael