topic Re: Connecting PlayStation Portal outside of home network in Gaming

Connecting PlayStation Portal outside of home network

Jonnycarps — Tue, 26 Mar 2024 06:55:31 GMT

So I brought out portal on holiday and it won’t connect.

The PS5 is setup correctly, straight to LAN and over 500mbs. In rest mode and settings are correct. The portal works perfectly on the home network.

However, as soon as try outside of home network it cannot connect at all.

Is this a router blocking issue?

Re: Connecting PlayStation Portal outside of home network

James_B — Tue, 26 Mar 2024 09:32:11 GMT

Welcome to the EE Community, @Jonnycarps 🙂

PlayStation Support are best placed to help you trouble shoot the issues you're seeing with your Portal.

They have some tips in How to troubleshoot issues on your PS Portal (UK) (playstation.com) and a link to contact them directly at the bottom of the page.

James

Re: Connecting PlayStation Portal outside of home network

Nordicbaron — Sun, 23 Jun 2024 23:28:31 GMT

Same, not ee broadband. But ee network on phone. Seems ee is issue.

Any solutions?

Re: Connecting PlayStation Portal outside of home network

Nordicbaron — Sun, 23 Jun 2024 23:29:39 GMT

It's not a portal issue. O2 works great. It's your network.

Re: Connecting PlayStation Portal outside of home network

Christopher_G — Mon, 24 Jun 2024 07:03:56 GMT

Hi @Nordicbaron

Welcome to the community.

Are you in the UK at the moment or abroad?

Chris

Re: Connecting PlayStation Portal outside of home network

Leanne_T — Mon, 24 Jun 2024 17:19:46 GMT

Hi there @Nordicbaron

Have you tried the tips in the How to troubleshoot issues on your PS Portal (UK) (playstation.com) page?

Has the replacement been sent out the last time you called?

Leanne.

Re: Connecting PlayStation Portal outside of home network

Nordicbaron — Mon, 24 Jun 2024 18:44:42 GMT

Yes and playstation can't help ee having nat3 on the hotspots.

PS5 requires Nat2 therefore a Nat3 hotspot is no use, it's restricted.

I've had my phone unlocked and will look for other options but I stand by my previous comments, it's shabby.

Ee could offer no resolution or apn setup for nat2. Disappointing.

So yeah, all ee phone customers who buy a portal from you intending to enjoy play away without WiFi, won't be able to. Because Nat3 EE.

I don't know if PS ever plan to change to allow Nat3 but it wouldn't make sense for them to do so, it's a gaming platform which all have historically needed derestricted NAT access. Which is why it's so confusing the gaming network chose to not go with the gaming technology and standards, because you are not a gaming network.

In regards to the VR2, I've asked 3 times on 3 calls among other subjects and nobody gave me an answer.

Last I heard on Saturday is you will receive a text when dpd pickup the goods. This was initiated last Thursday I think. But it was also said the order wasn't processed yet.

No wonder I'm feeling burned out, this has been now 3 days of stress, not sleeping well and lack of appetite.

Since I joined ee last year it's been stressful from day1 with an incident where the sim wasn't upgraded and caused 2 parallel issues. Never been able to use ee store as it says error try again, where when not logged in it offers payment options.

And now half way through the contract it's not changed to be fair. Still can't use store. Now can't use contract data for portal, and I use very little of the 125gb I get. Also left dangling with a headset packed away waiting for an exchange which I've not been notified of yet.

Perhaps you could look into some of it?

Would be appreciated Leanne

Regards

Re: Connecting PlayStation Portal outside of home network

Nordicbaron — Mon, 24 Jun 2024 19:41:15 GMT

Hi, to contradict myself because I've been trying to do it all my life, it can be done. See the information below, I personally created 7 single port forwards, 2x TCP, 2xUDP and 3x Both UDP/TCP.

Previously I had tried setting up a built in port forward option for playstation network and tried a few other bits around the web, but this is the first set of ports that have let me connect.

Any other settings I can think Ive done..
In my router, alongside the above port forwarding, i have enabled UPNP under "home network", and under "firewall".... Oh yes.. 1 last thing, which I think plays a large part (for me, i think), on the router under firewall, I have IP PASSTHROUGH option.

Options for passthrough setup are

Allocation Mode - Passthrough, Passthrough Mode - DHCPS-fixed, Passthrough Fixed Mac Address - (Mac of my PS5), Manual ENtry - (Mac Address of PS5)

If you’re on PlayStation, assign these ports:

TCP UDP Both (Recommended)

1935	3074	1935
3478-3480	3478-3479	3074
		3478-3480

After you’ve added the required ports, save your changes and reset your router and console.
You will now have an ‘Open’ NAT Type on Xbox and ‘Type 2’ on PlayStation.

My phone hotspot is setup as so..

Band 2.4ghz and 5ghz, and prioritise realtime traffic option on, password type is wpa2, didnt have much success with type 3 pass, read corresponding online so now i can confirm it.

I am currently on a 4g signal at home with 0 signal bars, had 3 when i connected to the hotspot, but the portal still responds, although the to be expected lower res due to signal.

Good luck and I hope this offers some hope, which after 3 gruelling almost sleepless days try to find a solution, here we are.

Just checked nat type on the portal once disconnected from ps5, and it still says the phones connection is Nat3, so, there we go, alot of router manipulation and thinking did it.

Appreciate PS and EE making it so easy for us all

Regards, MJ

Re: Connecting PlayStation Portal outside of home network

Nordicbaron — Mon, 24 Jun 2024 19:43:23 GMT

In the UK Chris.

Here, take a note, extensive effort but success tonight, not great quality as low bar 4g, and at home but connected, started, logged in, logged out, checked nat on hotspot, still nat3 (which is the issue)... However

Hi, to contradict myself because I've been trying to do it all my life, it can be done. See the information below, I personally created 7 single port forwards, 2x TCP, 2xUDP and 3x Both UDP/TCP.

Previously I had tried setting up a built in port forward option for playstation network and tried a few other bits around the web, but this is the first set of ports that have let me connect.

Options for passthrough setup are

Allocation Mode - Passthrough, Passthrough Mode - DHCPS-fixed, Passthrough Fixed Mac Address - (Mac of my PS5), Manual ENtry - (Mac Address of PS5)

If you’re on PlayStation, assign these ports:

TCP UDP Both (Recommended)

1935	3074	1935
3478-3480	3478-3479	3074
		3478-3480

After you’ve added the required ports, save your changes and reset your router and console.
You will now have an ‘Open’ NAT Type on Xbox and ‘Type 2’ on PlayStation.

My phone hotspot is setup as so..

Band 2.4ghz and 5ghz, and prioritise realtime traffic option on, password type is wpa2, didnt have much success with type 3 pass, read corresponding online so now i can confirm it.

I am currently on a 4g signal at home with 0 signal bars, had 3 when i connected to the hotspot, but the portal still responds, although the to be expected lower res due to signal.

Good luck and I hope this offers some hope, which after 3 gruelling almost sleepless days try to find a solution, here we are.

Re: Connecting PlayStation Portal outside of home network

Poddy71 — Thu, 11 Jul 2024 17:15:17 GMT

Totally agree with you EE support waste of time.

Once my contract has expired I will be leaving them.

I had to buy a mifi on Thee and my portal worked first time. Three was so helpful unlike EE

Re: Connecting PlayStation Portal outside of home network

Nordicbaron — Thu, 11 Jul 2024 17:25:32 GMT

I've got my isp coming out on Saturday, I'm paying for a static ip and having the network updated to ipv6.

This should allow easier setup for allowing the incoming traffic specific to device IP/mac.

Costing me an extra £5 a month, so ee, fancy knocking £5 off my bill per month?

Only have to do it because of your nat 3, which was confirmed with engineer who suggested all the above to get around that challenge.

Not everybody has the desire to goto such lengths though. And as a gentleman above said, his Three mini works a treat.

But your mobile wifi isn't exactly conducive to the task at hand. It's alot of data to stream a ps5 game at 4k hdr.

Re: Connecting PlayStation Portal outside of home network

SamWise249 — Mon, 15 Jul 2024 13:09:47 GMT

I just joined EE at the same time as getting a portal and was very disappointed to see that it wouldn’t work. I have tried the fixes that I could find and am still unable to connect to remote play on the portal. I wouldn't mind so much, but I still live at home and so cannot fiddle with the home broadband settings about ports and whatnot.

I have no WiFi in work and so thought this new unlimited EE data plan would be my saviour during my lunch break, only to find it’s entirely incompatible with the portal. Not quite sure how I am supposed to fix this so that I can use my portal on my data hotspot though.

Re: Connecting PlayStation Portal outside of home network

Baldspur — Sat, 14 Dec 2024 12:10:51 GMT

I have the same issue but EE refuse to help me at all. They keep saying it’s an issue with the Portal but IS NOT. I know because when I was with SKY, I he Portal worked away from home without any issues at all so it is 100% an EE home router issue.

I have tried port forwarding, even put the PS5 onto DMZ and still the portal will not work away from home.

Re: Connecting PlayStation Portal outside of home network

Baldspur — Sat, 14 Dec 2024 12:23:55 GMT

It’s not a PlayStation issue at all, it’s your router at ee

Re: Connecting PlayStation Portal outside of home network

Baldspur — Sat, 14 Dec 2024 12:40:08 GMT

Yes it is. It’s an EE router issue but they refuse to help with this. It is categorically not a PlayStation issue although they have tried to help with ideas and advice.

EE should not be selling the Portal if it won’t work away from home due to their own router settings and their must be a way to resolve the issue!!

Re: Connecting PlayStation Portal outside of home network

Baldspur — Sat, 14 Dec 2024 12:48:26 GMT

I’ve done all that nothing works. EE just won’t help and the issue is with EE router settings so there is no reason they can’t help fix it.
Terrible service. Never had these issues with SKY.

Re: Connecting PlayStation Portal outside of home network

Baldspur — Sat, 14 Dec 2024 15:27:25 GMT

It isn’t a PlayStation issue. It is an EE router issue. Surely to goodness someone at your end must be able to find a workaround? After all you sell the PSPortal. I am still waiting for the correct advice and help feom EE!!!

Re: Connecting PlayStation Portal outside of home network

Baldspur — Sat, 14 Dec 2024 15:29:33 GMT

How many times???? It is not a PlayStation issue. It’s an EE router issue. Why are EE not helping with this. It is a known issue as you can see by the number of posts about it. It’s shockingly bad customer service, terrible.

please can we get a proper answer on how to fix the issues. The Portal won’t work away from home if you have an EE router so the settings need changing and EE Can help but seem reluctant to do so.

Re: Connecting PlayStation Portal outside of home network

Baldspur — Sat, 14 Dec 2024 15:34:21 GMT

This is such a lazy answer. It is not a PlayStation issue. It’s the EE router settings

Re: Connecting PlayStation Portal outside of home network

Baldspur — Sat, 14 Dec 2024 15:35:56 GMT

I’ve done all this and it still won’t work away from home. And when you say reset router, do you nit mean to restart it? Resetting will wipe any settings you already have in place