topic Re: Xbox game pass in Gaming

Xbox game pass

Jamcheese3 — Fri, 29 Nov 2024 15:20:18 GMT

I have received an Xbox series x as part of your Black Friday deals. It says it’ll come with 24 months of game pass ultimate. I have it on a pay monthly subscription added to my ee phone bill. I have receive a text for the ee game card, but haven’t received the game pass. I have check other forms and using their posts also checked ee.co.uk/xbox on this number (the one the Xbox is ordered on) and it’s not on there

Re: Xbox game pass

Rach_H — Fri, 29 Nov 2024 18:58:57 GMT

Hi @Jamcheese3

Welcome back to the Community!

We don't you to have any trouble claiming your game pass, so I'd love to help you with this. Are you able to set this up if you go to ee.co.uk/xbox?

Rach

Re: Xbox game pass

Jamcheese3 — Fri, 29 Nov 2024 19:20:59 GMT

On ee.co.uk/xbox I have the message there’s nothing to activate

Re: Xbox game pass

Lesley_W — Sat, 30 Nov 2024 08:28:31 GMT

Thanks for sending that across @Jamcheese3

Is the Games Pass showing in your add-ons section on your online account?

Lesley

Re: Xbox game pass

Jamcheese3 — Sat, 30 Nov 2024 08:34:53 GMT

No it is not

Re: Xbox game pass

Lesley_W — Sun, 01 Dec 2024 08:37:30 GMT

Thanks for checking that @Jamcheese3

Without the correct add-on, you won't be able to activate the Games Pass.

If you can give our team a call, they can make sure the missing add-on is applied so that you can set it up.

Lesley

Re: Xbox game pass

Jamcheese3 — Fri, 13 Dec 2024 12:42:40 GMT

Not sure why this has been marked as the solution when it still hasn’t been solved. I contacted ee and got told the 3rd party seller of the Xbox provides the gamepass. Got told I would surely get it within 14 days of delivery of the Xbox. It has now been 14 days and I still haven’t received it. The gamepass is why I decided to purchase this deal, and failing to provide it attributes to false advertising and could count as breach of contract on your end. I have emailed the 3rd party seller and am awaiting a response, but I’m not happy.

Re: Xbox game pass

Linzi_H — Fri, 13 Dec 2024 14:51:01 GMT

Hi @Jamcheese3

I'm disappointed to hear that you've not managed to get this resolved yet. The best thing to do is to call the team directly as per the advice above.

Linzi