topic Re: Missing online purchase in Gaming

Missing online purchase

orangewinger — Tue, 10 Dec 2024 12:18:12 GMT

Hi, I placed an order for a £50 Meta gift card through games.ee.co.uk on the 5th December using a gamecard I received with a hardware purchase. I have received a receipt email but no actual gift card, I have tried contacting the email address on the email receipt but have had no contact. Is there anyone who can help?

Re: Missing online purchase

Peter_W — Tue, 10 Dec 2024 15:35:46 GMT

Good afternoon @orangewinger, thanks for reaching out to us here on the Community!

If you haven't already, have you tried reaching out to our Game Store steam via their dedicated webform here?

Provided you have an order reference number they should be able to assist you with this.

Peter

Re: Missing online purchase

orangewinger — Tue, 10 Dec 2024 16:18:58 GMT

Yes, I have filled out this contact form already and have not heard any response 😥

Dave

Re: Missing online purchase

Peter_W — Tue, 10 Dec 2024 16:28:30 GMT

Thanks @orangewinger.

When was it you filled this out?
Peter

Re: Missing online purchase

orangewinger — Wed, 11 Dec 2024 11:09:28 GMT

Hi, I emailed the support email (support@waivpay.com) on the 5th December and then filled out the support form on the 9th December.

Dave

Re: Missing online purchase

Peter_W — Wed, 11 Dec 2024 11:45:17 GMT

Thanks @orangewinger, I really appreciate your patience here, but you should definitely hear something back soon.

Please keep us posted on how you get on.

Peter

Re: Missing online purchase

orangewinger — Fri, 13 Dec 2024 12:11:16 GMT

Two more days have passed and still not head anything!

Re: Missing online purchase

Linzi_H — Fri, 13 Dec 2024 14:37:31 GMT

I'm sorry you've not heard back from the team yet @orangewinger

Just to make sure we've not missed anything, have you checked any junk/spam folders too incase the team has replied that way?

Linzi

Re: Missing online purchase

orangewinger — Fri, 13 Dec 2024 14:38:42 GMT

Yes, I've been checking spam/junk folders.

Re: Missing online purchase

Linzi_H — Fri, 13 Dec 2024 15:38:22 GMT

Thanks @orangewinger

The team may have been slightly busier this week, but I'm confident you'll get a response soon.
I would suggest though, if you've heard nothing back by Monday to send another webform through.

Linzi

Re: Missing online purchase

orangewinger — Mon, 16 Dec 2024 13:38:41 GMT

Still not heard anything, so I have filled in another webform. I am not very confident I will hear anything at all. 😿

Re: Missing online purchase

orangewinger — Fri, 20 Dec 2024 08:27:02 GMT

Another week goes by and still no response!

Re: Missing online purchase

Leanne_T — Fri, 20 Dec 2024 11:25:41 GMT

Hi @orangewinger

I am sorry you have had no response, I hope the team get in touch soon and you get this sorted.

Please keep us updated.

Leanne.

Re: Missing online purchase

orangewinger — Tue, 31 Dec 2024 12:17:18 GMT

Unfortunately I have still not heard anything at all and Christmas has come and gone!