topic Re: EE Game card in Gaming

EE Game card

RobTagg — Mon, 09 Dec 2024 16:18:13 GMT

Had my text with the voucher & pin, but the voucher doesn't work!?

HELP

Re: EE Game card

RobTagg — Mon, 09 Dec 2024 16:17:08 GMT

Can I get help please, just had a text through with my game card voucher & pin, but the voucher doesn't work. It's only 10 digits long??

HELP

Re: EE Game card

Lesley_W — Mon, 09 Dec 2024 18:21:05 GMT

Hi @RobTagg

Welcome to our community.

Can you tell me a bit more about what's happening when you try and use the GameCard? Are you getting an error to say it's not long enough?

Lesley

Re: EE Game card

RobTagg — Mon, 09 Dec 2024 18:33:44 GMT

Hi Lesley, thanks for getting back to me

So, when it asks for my voucher it says input an 11 or 19 digit number. The number I received over text is only 10 digits long?

Re: EE Game card

Alex_H — Tue, 10 Dec 2024 09:46:38 GMT

@RobTagg Just to confirm you are adding a digital product from here https://games.ee.co.uk/ , then going to checkout. Then entering the Gamecard number and PIN on the first page of the checkout and then when you press submit, is that when it pops up with an error?

And is this the same when you try on a different browser?

If you continue to have issues redeeming your code, you can e-mail the fulfillment team on bhneegaming@waivpay.com to check the details of your Gamecard code.

Alex

Re: EE Game card

RobTagg — Tue, 10 Dec 2024 10:06:21 GMT

Yes Alex, the voucher code I have been sent is too short

Re: EE Game card

Alex_H — Tue, 10 Dec 2024 14:22:52 GMT

@RobTagg If you have not already, e-mail the details to that e-mail address above who will be able to investigate and help resolve. If you don't hear back within 48 hours, if you call us on 150 our team will be able to send a form to escalate it for you.

Alex

Re: EE Game card

RobTagg — Wed, 11 Dec 2024 07:45:14 GMT

Emailed yesterday, still no reply.

Re: EE Game card

Katie_B — Wed, 11 Dec 2024 10:01:27 GMT

Hi @RobTagg.

Please allow 48 hours from when you sent the email.

If you don't hear back within that timeframe, please give us a call.

Katie