topic Re: Return of faulty controller in Gaming

Return of faulty controller

Nad1358 — Mon, 09 Dec 2024 10:04:59 GMT

Bought a ps5 controller from the app store a gift for my son and had received it already opened with a scuff mark on the controller. Followed the returns process and was notified that it has been received at the returns department and I now had to wait up to 72 hours for it to be cancelled and a new one sent out, I've had to wait 2 weeks for this to happen even though they acknowledged that they have it and now I've been told it's all out of stock. After speaking to 4 different EE staff for over 2 weeks to get this resolved I am left with no controller to give to my son unless I pay more from a different retailer as his chosen colour has gone back up in price. Absolutely terrible service from all departments Customer service. Digital sales and Returns. I plan not to make any future purchases from the app store again due to the experience of returning a faulty item, it was an absolutely horrible process that should have been so simple.

Re: Return of faulty controller

Chris_B — Mon, 09 Dec 2024 11:57:59 GMT

@Nad1358 if they’re out of stock how can they send you a replacement controller ? No stock is exactly just that.

Re: Return of faulty controller

Nad1358 — Sun, 15 Dec 2024 18:09:32 GMT

It should have taken 72 hours from when it was returned back and cancelled in order to send a new controller out. it took 2 weeks for the returns department to cancel it and it then went out of stock. Should they had taken the stated time of 72 hours the it might not have gone out of stock.

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