topic Re: EE Gamercard Missing from Bundle in Gaming

EE Gamercard Missing from Bundle

Langers21 — Sun, 10 Nov 2024 12:22:42 GMT

I had a PS5 Pro bundle delivered yesterday with the Playstation Plus vouchers stuck to the side of the box in an envelope but no mention of the £70 EE Gamercard that was in supposed to be included.

Tech support have said that it is likely due to the 14 day cooling off period and will be sent seperately after that time, anyone else found this or was I just being fobbed off?

I've seen lots of complaints on here about people not receiving the cards

Re: EE Gamercard Missing from Bundle

Langers21 — Sun, 10 Nov 2024 12:33:33 GMT

The advisor called me back to say it should be text to me in 2 days and has now filled out a form for it to be escalated, fingers crossed this sorts it

Re: EE Gamercard Missing from Bundle

Peter_W — Sun, 10 Nov 2024 15:27:13 GMT

Good afternoon @Langers21, welcome back to the Community!

I'm glad to hear that you've managed to get in touch with our team to query things with your Game Card.

Please keep us posted on how things go!
Peter

Re: EE Gamercard Missing from Bundle

Jampxx — Fri, 22 Nov 2024 09:07:36 GMT

Hi,

I have the same issue - could you share the number you used to talk to a tech advisor? I am going around in circles!

Thanks in advance

Re: EE Gamercard Missing from Bundle

Debbie_G — Sat, 23 Nov 2024 08:36:16 GMT

Hi @Jampxx.

Thanks for coming to the community.

If you reach out to our team, they can take a look and get this chased up for you.

Debbie 🙂