topic Re: Incorrect tracking number in Gaming

Incorrect tracking number

Alex101010 — Sat, 09 Nov 2024 09:30:50 GMT

Received an email and text to say my order had been dispatched. Oddly there was just a space in the text where the courier details should have been.

The tracking number / reference number dosnt work with any courier. How do I get my correct tracking details?

Re: Incorrect tracking number

Peter_W — Sat, 09 Nov 2024 13:30:06 GMT

Good afternoon @Alex101010.

Welcome to the EE Community 😊

I definitely want to make sure we point you in the right direction for getting this checked out, what is it you've ordered here?

Also please don't post your order reference number in full, but is it a number starting with XK that you've seen on the email?
Peter

Re: Incorrect tracking number

Alex101010 — Sat, 09 Nov 2024 13:35:29 GMT

Hi Peter,

It's a ps5 and game. My order number starts with SO, the dispatch reference number is no letters; just 8 digits.

Thanks, Alex

Re: Incorrect tracking number

Peter_W — Sat, 09 Nov 2024 13:43:09 GMT

Cheers @Alex101010.

Was this something you've added to your account and will be paying alongside your mobile bill, or have you purchased this outright via the EE Game Store?
Peter

Re: Incorrect tracking number

Alex101010 — Sat, 09 Nov 2024 13:50:07 GMT

Hi Peter,

Purchased outright from the store

Thanks,

Re: Incorrect tracking number

Peter_W — Sat, 09 Nov 2024 14:04:57 GMT

Ahh okay, @Alex101010.

We actually have a dedicated support team for any EE Store related purchases, so I'd definitely recommend reaching out to them directly so we can get this all double checked.

You can find all the details you need on the link above, where you can either email them ore request a call back.

Peter