topic Re: PS5 Pro delivery in Gaming

PS5 Pro delivery

TJH426 — Mon, 04 Nov 2024 07:01:22 GMT

I ordered the PS5 Pro almost a month ago now, and I’ve still not been given a delivery date. I know the console releases this Thursday on the 7th, but I want to know if EE will be delivering it in time for release day.

i know some outlets have already begun delivering orders.

Re: PS5 Pro delivery

Michael_D — Mon, 04 Nov 2024 09:56:42 GMT

Hi @TJH426

It is great to hear that you've ordered a PS5 Pro.

Deliveries are expected to be starting on release date, and it is still showing this for orders placed today.

When it has been despatched, you'll receive a text from DPD, or a notification in the DPD app if you have that, with the delivery slot.

Michael

Re: PS5 Pro delivery

ROBYER1 — Tue, 05 Nov 2024 10:33:18 GMT

Is the DPD delivery same day delivery for release? Hoping to get my preorder release date as I cancelled my Playstation Direct order to preorder from EE a month ago.

Re: PS5 Pro delivery

Michael_D — Tue, 05 Nov 2024 12:36:29 GMT

Hi @ROBYER1

Welcome to the community.

I couldn't give any definite timescales but orders are expected to start being delivered on release day.

Once your order is on the way, you'd get a text or email to let you know when it will be delivered.

Michael

Re: PS5 Pro delivery

risingaboveit68 — Wed, 06 Nov 2024 10:20:02 GMT

Was a really good question as Sony are notoriously bad at release dates and in the past some of us have been left hanging waiting for console release because companies have took more pre-orders than they had stock. So when it all goes quiet around about a release date, we all start getting a little nervous.

Re: PS5 Pro delivery

Neosegauk — Wed, 06 Nov 2024 20:18:13 GMT

Mine is still saying Order allocated with no dispatch email. Have you had any dispatch email from DPD etc? I've had nothing so not expecting it now.

Re: PS5 Pro delivery

ROBYER1 — Wed, 06 Nov 2024 20:46:41 GMT

I received the unfortunate news this morning (after chasing support via email) that my Paypal Pay in 3 I authorised when I ordered on October 14th was cancelled by EE Game Store. I was extremely disheartened, as this meant my preorder was cancelled and I wouldn't have found out until release date as I only found this out via support and have had NO general communication that I would have received from EE otherwise about this.

What made this sting even more is that I previously tried to order a PS5 disk drive a few months ago from the EE store and used Google Pay that time with the same card I use for every transaction. That transaction also had the payment fail for some unknown reason on the EE store end and I also only found out about that through support when I chased them.

Needless to say I will NOT be using the EE store for any future purchases after this experience.

I actually ordered from Argos for home delivery this morning, used paypal pay in 3 there with the same payment details and an hour after ordering, I received a DPD tracking number from them with a successful order. EE store needs to sort out these payment issues.

-Disgruntled customer

Re: PS5 Pro delivery

risingaboveit68 — Thu, 07 Nov 2024 08:32:08 GMT

Im surprised you didnt get a notification from PayPal that the payment didn't go through.

Re: PS5 Pro delivery

MissinMaPro — Fri, 08 Nov 2024 09:42:05 GMT

Hi Iam getting very annoyed! Where is my order!?

DPD still haven't updated since saying it was on its way my local hub.

I expected this on launch day I will not be doing this again through EE.

Someone has to be home to provide the pin.

When the hell is it coming!?

Re: PS5 Pro delivery

ROBYER1 — Fri, 08 Nov 2024 09:44:14 GMT

You don't until the merchant cancels the order which didn't happen until... The day before release day. I preordered with Argos that afternoon on the 6th and got my PS5 Pro at 8am on the 7th. Won't be using EE store again..

Re: PS5 Pro delivery

MissinMaPro — Fri, 08 Nov 2024 09:54:52 GMT

I am standing here looking at one sitting on the shelf of my local Smyths store. Why did I bother ordering online!?

If my PS5 Pro doesn't arrive by 5pm tonight I will not be accepting it and cancelling ghe order.

Local business will benefit.

Re: PS5 Pro delivery

Rach_H — Fri, 08 Nov 2024 12:22:24 GMT

Hi @MissinMaPro,

Thanks for getting in touch and letting us know about what's been happening.

We want to get your order to you as swiftly as possible, so I can understand your concerns that you've not yet recieved anything.

If you reach out to our team then they will be happy to take a look into the progress of your delivery, and let you know what is happening.

Rach

Re: PS5 Pro delivery

RustyNail — Fri, 08 Nov 2024 12:25:02 GMT

Same, haven't had mine yet. Ordered a few days ago. I'm not in a rush but this is pretty bad of EE. Hopefully others see this and don't use them.

Re: PS5 Pro delivery

RustyNail — Fri, 08 Nov 2024 13:07:46 GMT

Oh and you can't cancel the order from the website either. The cancel button doesn't work. It's all pretty poor service from EE.

Re: PS5 Pro delivery

Scott_1 — Fri, 08 Nov 2024 13:40:55 GMT

Shocking service from EE spoke to numerous sales team staff one said he didn't know the other said it's on back order/28 days other said it's in stock/next day delivery site says 1/3 days delivery when it's obviously there's a stock issue or lengthy back logs so why isn't the site saying order but with delay like they do with the iPhone when it's back ordered instead of a load of cobblers!

Re: PS5 Pro delivery

RustyNail — Fri, 08 Nov 2024 15:10:57 GMT

Mine says on its way now but the tracking number doesn't even work. What a mammoth balls up by EE. I've been a customer of theirs for over 10 years now too. Looks like I won't be going with them as an internet provider again.