topic EE GameCard nightmare in Gaming

EE GameCard nightmare

Iseeyoux1234 — Mon, 04 Nov 2024 11:43:15 GMT

So I ordered TWO Xbox’s back in September BOTH orders never went through, no one could fine my orders. After calling they were reordered I received both Xbox’s a few days later, couple weeks late I noticed I never received my pass and game card that was part of the bundle was told over and over again I’d have them within 30days of receiving, as a good gesture a lovely colleague got ONE of my game cards to me via live chat and that was fine. Fast forward to now and I haven’t got the 2nd Xbox gamecard, after calls and multiple live chats no one seems to be able to just help, this is becoming so frustrating and I’ve really had enough.

Re: EE GameCard nightmare

Iseeyoux1234 — Mon, 04 Nov 2024 11:37:57 GMT

Currently having the exact same issue

Re: EE GameCard nightmare

Iseeyoux1234 — Mon, 04 Nov 2024 12:03:14 GMT

Yes about 4 times yesterday alone, no one has resolved the issue for me. I’m tired of calling being on hold for hrs and then live chat is even worse, i spent over 5hrs yesterday trying to sort this, people kept disconnecting on me as they couldn’t help and the last person just told me to wait another 48hrs, this shouldn’t be so difficult.

Re: EE GameCard nightmare

Skaro — Mon, 04 Nov 2024 12:10:27 GMT

This is exactly my experience @Iseeyoux1234 - on hold for ages and no-one being able to help. I also tried live chat in the app and it was woeful. Never actually connected to an agent at any point. I have not faith at all that I will hear anything over the next couple of days and then I'll have to ring up again. I've raised a complaint, but doubt that will do any good either.

Re: EE GameCard nightmare

Iseeyoux1234 — Mon, 04 Nov 2024 12:13:04 GMT

Yup! I’m sorry ur experiencing the same issue. I’m definitely never ordering anything again, that’s for sure.

Re: EE GameCard nightmare

Katie_B — Mon, 04 Nov 2024 13:02:57 GMT

Hi @Iseeyoux1234.

Could you please confirm if you placed your order via the EE Store online or is it an add to plan?

Katie

Re: EE GameCard nightmare

Iseeyoux1234 — Mon, 04 Nov 2024 13:06:53 GMT

Over the telephone in the end, originally online but the orders didn’t go through correctly so I phoned with concerns after not having deliveries and they told me that it hadn’t gone through and took the order again over the phone.

Re: EE GameCard nightmare

Iseeyoux1234 — Mon, 04 Nov 2024 13:07:33 GMT

It’s also an add on to a plan I originally have

Re: EE GameCard nightmare

MikeTaku111 — Mon, 04 Nov 2024 13:34:58 GMT

Hi there, I hope you are doing well.
Can you please tell me how can I get the missing game card from my Xbox bundle after multiple failed attempts with customer support?
Mike Taku.

Re: EE GameCard nightmare

Iseeyoux1234 — Mon, 04 Nov 2024 13:54:05 GMT

Unfortunately I can’t help you, I’m still waiting for mine, over 30 days later.

Re: EE GameCard nightmare

Skaro — Mon, 04 Nov 2024 15:59:23 GMT

I've just got my code through via text. Keep the faith @Iseeyoux1234 😊

Re: EE GameCard nightmare

Iseeyoux1234 — Mon, 04 Nov 2024 16:11:31 GMT

Happy for you! I’m trying been on live chat again all day today, been told to wait another working day I could cry with frustration

Re: EE GameCard nightmare

Katie_B — Mon, 04 Nov 2024 16:13:28 GMT

Hi @Iseeyoux1234.

Thanks for getting back to me.

Are you aware if a webform was raised?

Katie

Re: EE GameCard nightmare

Iseeyoux1234 — Mon, 04 Nov 2024 16:14:40 GMT

Yes. Being told I’ve gotta wait another 24hrs! I’m told this everyday and still don’t get the code details.

Re: EE GameCard nightmare

Skaro — Mon, 04 Nov 2024 16:20:21 GMT

I feel for you, it's so annoying. ☹️. Maybe try raising a complaint too if you haven't already? https://ee.co.uk/help/contact-ee/complaint

Good luck, hope you get your code soon!

Re: EE GameCard nightmare

Alex_H — Mon, 04 Nov 2024 16:24:53 GMT

Hi @Iseeyoux1234 & @MikeTaku111,

Welcome to the EE Community

I am sorry to hear you have both not received your EE Game Card from your bundle. The codes should be received by text within 2 working days after receiving your console, sent to the number the bundle has been added to.

If it has been over 2 working days you would need to contact us on 150 and request that a Game Card escalation webform is raised which will be sent to our product support team who will then respond to help get your codes.

Alex

Re: EE GameCard nightmare

Katie_B — Mon, 04 Nov 2024 16:27:44 GMT

Please let me know if you do not hear anything in 24 hours @Iseeyoux1234.

Katie

Re: EE GameCard nightmare

Iseeyoux1234 — Mon, 04 Nov 2024 17:33:03 GMT

It’s been over 30days for me! Ive done this already, I’ve done everything my end. I don’t think ur understanding

Re: EE GameCard nightmare

Iseeyoux1234 — Mon, 04 Nov 2024 17:34:10 GMT

I’ve already raised a complaint, they’ve offered me £15 compensation for the hassle 😩 I JUST WANT THE CODE

Re: EE GameCard nightmare

Katie_B — Tue, 05 Nov 2024 10:26:10 GMT

Hi @Iseeyoux1234.

When was your Game Card escalation form sent?

Katie