topic Re: PS5 Delivery in Gaming

PS5 Delivery

Cj506 — Thu, 31 Oct 2024 14:44:33 GMT

Hi everyone

I ordered a ps5 Monday 28th October said it would be 1-3 days delivery it’s now Thursday but I haven’t received anything about it no tracking number or anything just a email saying it’s on its way and that was Tuesday

Re: PS5 Delivery

Alex_H — Thu, 31 Oct 2024 17:12:23 GMT

Hi @Cj506,

Welcome to the EE Community

If you made the purchase from ee.co.uk as an add-on to your mobile contract, please give us a call on 150 and one of our guides will be able to check the order and delivery tracking for you if you have not received this.

If it was a purchase from the EE store Gaming, Smartphones, Laptops, TVs, & Smart Home | EE Store you can login to check the track order option in your orders once logged in. Or you can contact the store team here Contact us | EE Store

Alex

Re: PS5 Delivery

robh661 — Thu, 31 Oct 2024 17:46:45 GMT

I had the same problem, and on the same day. I ordered a Samsung 4k tv, they took the upfront payment. And nothing.

When I phoned up today, after phoning twice on 2 different numbers and getting transferred to the right place, they said the order had got stuck in the system they re-ordered it and apparently the order went through correctly.

But still waiting on the new email and the new delivery day of Weds.

Re: PS5 Delivery

robh661 — Sat, 02 Nov 2024 10:41:57 GMT

Update:

As I still haven't had any new communication from EE about the 2nd attempt to get the TV, I decided to email them and sent them a copy of the original Thank you for you order email.

If that draws a blank, then I'll try and cancel the order.