topic Re: Not received an ee games card in Gaming

Not received an ee games card

Creakyrob — Thu, 24 Oct 2024 16:27:05 GMT

I just bought the new meta quest 3s through ee and it stated that I should get a £50 ee game card. I have received the quest 3s about a week ago but have not heard anything about the game card. Is there somwhere i have to claim it from or somthing ? 😕

Re: Not received an ee games card

Leanne_T — Fri, 25 Oct 2024 09:14:31 GMT

Morning @Creakyrob

Thanks for coming to the community 🙂

If you have a mobile device connected to the account that you made the purchase on, can you try texting EE GameCard to 150, do you get a response?

Speak soon.

Leanne.

Re: Not received an ee games card

Creakyrob — Fri, 25 Oct 2024 15:40:54 GMT

No the only response it sends me is a list of options like 'see balance' and 'make a payment' 😕

Re: Not received an ee games card

Linzi_H — Sat, 26 Oct 2024 07:37:22 GMT

Thanks so much for trying @Creakyrob, I know how eager you'll be to get this used!

I would have expected you to have this by now, as it usually arrives within a few days of you receiving your order.

If you call us directly, our team can send a web form to the relevant area and get this chased up for you.

Linzi

Re: Not received an ee games card

Chesney0125 — Mon, 11 Nov 2024 17:23:31 GMT

I’ve had 3 of those forms completed over the last 2 week period and none of them have resolved the issue any ideas where to go from there?

Re: Not received an ee games card

Christopher_G — Tue, 12 Nov 2024 08:58:07 GMT

Hi @Chesney0125

Welcome to the community.

If you speak with our Mobile Care team, they may be able to give you an update, or chase it up further. They'll also be able to open a complaint on your account, if they haven't already.

I hope it's sorted for you soon.

Chris

Re: Not received an ee games card

MikeTaku111 — Wed, 13 Nov 2024 10:58:55 GMT

Hi there, I hope you are doing well.
To receive your £50 EE game card, check if it was automatically sent to you via email or SMS, as it might take up to two weeks after your purchase. If you don’t see it, contact EE customer support or log in to your EE account to find claim instructions.
Thank You,

**** ****.

[Mod edit: Please do not post any personal information on the public board. Thanks!]

Re: Not received an ee games card

Rorob — Sat, 07 Dec 2024 21:28:19 GMT

I am having the same issue. Received my Meta quest 3s a week ago , no game card.

Is it supposed to come through the post separate or with my order?

Re: Not received an ee games card

Peter_W — Sun, 08 Dec 2024 11:28:15 GMT

Hey @Rorob, thanks for reaching out to us about this.

Do you have a mobile account with us as well, and did you pay for this outright or choose to pay for it via your mobile bill?

The EE Game Card is entirely digital, and you should receive all the details for this via text within 48 hours of purchase.

Peter

Re: Not received an ee games card

Vik-Lee73 — Sun, 22 Dec 2024 22:18:50 GMT

Hi all.

I have had the same issue, no EE GameCard received. I ordered my Meta on the 20/12/24 so this appears to be an ongoing issue that EE need to sort out.

Reading the responses from various investigators and community support staff no one is giving the same information, it’s wait 48 hrs from purchase, wait 2 weeks from purchase Contact 150 which is absolutely useless as there is no option to discuss this issue . What difference does it make if the item was bought outright or added to mobile bill? EE are advertising a £50 GameCard with the product and are not delivering, this is false advertising and something clearly needs to be sorted out. I’ve not received any texts or emails regarding the GameCard only a text telling me how much I have to pay each month.

what can we do about this - how long do I have to wait and which option do I choose when calling 150.

many thanks

Re: Not received an ee games card

Leanne_T — Mon, 23 Dec 2024 10:34:56 GMT

Hi there @Vik-Lee73

Thanks for coming to the community.

If you haven't received your EE Game Card code, could you try texting EE GameCard to 150. Details for the Game Card can be found in our Using your EE GameCard page.

If this does not work for you, please call us on 150 from an EE phone or 07953 966 150 from any other phone and select option 2 then the option for your account type such as mobile or broadband, once connected one of the team will be happy to help 🙂

Leanne.

Re: Not received an ee games card

Leanne152 — Sat, 28 Dec 2024 20:47:01 GMT

Hi did anyone get this issue resolved im having the same issue, purchased I’m October for an Xmas gift and wondering how I get this £50 game pass, work for ee and not getting anywhere with tech or customer care also been told to refer to my app which has no info on this game card whatsoever

Re: Not received an ee games card

Vik-Lee73 — Sat, 28 Dec 2024 21:08:31 GMT

Hi.

yes my issue was resolved, I received a text message with code and pin to enter at checkout 3 days after purchase.

Hope you get it sorted soon.