EE Smart Hub Latency spikes - Wired connection

RyanRFC96 — Sat, 19 Oct 2024 13:02:03 GMT

Hello,

I'm growing increasingly frustrated at this problem as I have phoned EE several times now and the closest I have to a resolution is getting a new router sent out (We will see if that works).

I am getting massive latency spikes after transferring from BT to EE, I was first using wifi and got a Smart Wifi Extender (White box), I was able to piggy back off that essentially and get a wired connection from my extender and it worked for the first two weeks, no issues. However around Tuesday-ish (15th October) I started experiencing lag spikes which I initially thought was my game until I realised I was rubber banding and it was a network issue. I then phoned EE and was told they will send a new extender out to increase the effectiveness of the connection, I instead went and bought a cat 6 ethernet cable and connected it to my PC from the router. This hasn't solved my latency issue and I get sporadic download speeds too, sometimes it's the 900MB/s I pay for other times it's as low as 300 MB/s. The download speed isn't my gripe, it's the latency and jitter spikes, it has made the game I am trying to play absolutely unplayable as I just randomly rubber band around.

I just want to see if anyone has experienced similar issues or if anyone has a fix that I may be doing wrong as all the other posts are related to wifi not a wired ethernet connection.

The diagnostics bot on the website knows something isn't right and has restarted my router what must be going on 10-15 times now, everytime it restarts for the first 10 minutes it's perfect but after that the issue resumes, really getting tired now as when I pay such a high price for the internet and tv I expect it to work.

Any help would be greatly appreciated!

Re: EE Smart Hub Latency spikes - Wired connection

RyanRFC96 — Sat, 19 Oct 2024 16:27:33 GMT

UPDATE : I have checked my routers event log to see if there may be any light shed there and this is the log.

"Time and date","Message"
"19/10/2024, 12:18:37","Device 70:d8:23:a5:f2:35 connected over Wi-Fi"
"19/10/2024, 12:18:40","Device 80:65:7c:da:12:0b connected over Wi-Fi"
"19/10/2024, 12:18:42","Device bc:f8:7e:36:f3:74 connected over Wi-Fi"
"19/10/2024, 12:18:45","Network interface eth4 down"
"19/10/2024, 12:18:46","Network interface eth0 down"
"19/10/2024, 12:18:48","Network interface eth4 up"
"19/10/2024, 12:18:50","Network interface eth0 up"
"19/10/2024, 12:18:56","Device bc:f8:7e:36:f3:74 connected over Wi-Fi"
"19/10/2024, 12:20:01","Device bc:f8:7e:36:f3:73 connected over Wi-Fi"
"19/10/2024, 12:20:23","Device bc:f8:7e:36:f3:73 connected over Wi-Fi"
"19/10/2024, 12:20:29","Device 80:65:7c:da:12:0b connected over Wi-Fi"
"19/10/2024, 12:57:37","Network interface eth4 down"
"19/10/2024, 12:57:39","Network interface eth4 up"
"19/10/2024, 13:09:39","Network interface eth4 down"
"19/10/2024, 13:09:46","Network interface eth4 up"
"19/10/2024, 14:06:32","Network interface eth4 down"
"19/10/2024, 14:06:34","Network interface eth4 up"
"19/10/2024, 16:42:54","Network interface eth4 down"
"19/10/2024, 16:42:57","Network interface eth4 up"
"19/10/2024, 17:04:38","Network interface eth4 down"
"19/10/2024, 17:04:45","Network interface eth4 up"

My PC is plugged into what I assume is eth4.

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EE Smart Hub Latency spikes - Wired connection

Re: EE Smart Hub Latency spikes - Wired connection