topic Re: Unlink Microsoft account from EE in Gaming

Unlink Microsoft account from EE

Macky111 — Thu, 17 Oct 2024 20:02:34 GMT

I had game pass ultimate through EE which has been a nightmare.
It was supposed to be 6 months free but I was charged for 3 of those due to EE mixup on my mobile and broadband accounts.
The game pass is now cancelled with EE but Microsoft are telling me that my Microsoft account is still linked to ee and showing as managed by bt/ee as eehaven’t terminated their end. Anyone advise on how to resolve?

Re: Unlink Microsoft account from EE

Northerner — Thu, 17 Oct 2024 20:28:06 GMT

Hi. @Macky111

You'll need to speak to EE CS on 150 about this issue, or ask MS to remove EE.

Thanks

Re: Unlink Microsoft account from EE

Macky111 — Thu, 17 Oct 2024 20:37:01 GMT

Thanks Northerner - already tried Microsoft and they say as it’s third party through ee they can’t do anything.

ill try ee cs in morning but to be honest with the previous dealings I’ve had over issues with game pass I don’t hold much faith

Re: Unlink Microsoft account from EE

Linzi_H — Fri, 18 Oct 2024 09:31:04 GMT

Hi @Macky111

On the back of @Northerner's advice, please do reach out to us directly.

If we aren't able to resolve things on the call for you, our team will reach out to the relevant area to get this sorted.

Thanks so much,

Linzi