topic Re: Extreme lag spikes while gaming in Gaming

Extreme lag spikes while gaming

abdulmannan454 — Sat, 20 Jan 2024 13:20:51 GMT

Hi,

So I recently changed my ISP provider from Virgin to EE, and ever since the change I have been experiencing lag spikes on online games that go from 9ms to 400-600ms every few seconds. It happens so much that the game becomes unplayable.
I have run a few speed tests and everything returns back normal (500mbs and 60mbps) however gaming has become unplayable, considering on Virgin, I had a stable ping of 20ms on a game.

I’ve already contacted the EE broadband help team and they didn’t help one bit. My router is the Smart Hub plus. Could someone help me fix this issue?

Re: Extreme lag spikes while gaming

Katie_B — Sun, 21 Jan 2024 14:43:52 GMT

Good afternoon @abdulmannan454.

Welcome to the community.

When you called our broadband team what was advised?

Katie

Re: Extreme lag spikes while gaming

LukeKW — Wed, 14 Aug 2024 14:20:05 GMT

i have the same issue did you ever find a fix or is it still like it

Re: Extreme lag spikes while gaming

LukeKW — Wed, 14 Aug 2024 14:22:27 GMT

Same issue here did you find out what it was ?

Re: Extreme lag spikes while gaming

Kamsta-R — Wed, 25 Sep 2024 03:53:23 GMT

Why isn't EE responding? Same issue here

Re: Extreme lag spikes while gaming

Christopher_G — Wed, 25 Sep 2024 08:47:11 GMT

Hi @Kamsta-R

Welcome to the community.

I'm a gamer myself, so I know how frustrating this can be. Are you using a wired connection, or wireless? An ethernet cable straight into your console/PC should offer you a more stable connection.

Chris

Re: Extreme lag spikes while gaming

Kamsta-R — Wed, 25 Sep 2024 21:43:50 GMT

On ethernet but still not stable

Re: Extreme lag spikes while gaming

Katie_B — Thu, 26 Sep 2024 17:50:14 GMT

Hello @Kamsta-R.

Thanks for getting back to us.

Does the same happen when you use wireless?

Have you been able to report this to our technical care team?

Katie