topic Re: Xbox game pass not working. in Gaming

Xbox game pass not working.

neilycee — Wed, 04 Sep 2024 23:41:24 GMT

It shows in both my Xbox subscriptions saved EE add ons that the game pass is active. Yet it is not working and I get a message asking her to subscribe.

Re: Xbox game pass not working.

Peter_W — Thu, 05 Sep 2024 14:15:36 GMT

Hey there @neilycee

Welcome to the EE Community.

Based on what you've mentioned here, it sounds like everything is active as it should be with this subscription.

If you try logging into the Game Pass app and select your profile in the bottom right hand corner, does it show 'Ultimate' along with a renewal / expiration date?

Peter

Re: Xbox game pass not working.

neilycee — Thu, 05 Sep 2024 16:10:14 GMT

As I said. I cannot log into game pass as the system assumes I don't have a subscription yet if I check subscriptions it says Game Pass Ultimate, Status:active, Purchased from BT/EE

Re: Xbox game pass not working.

neilycee — Thu, 05 Sep 2024 16:12:13 GMT

Could this happen if I reset the Xbox?

Re: Xbox game pass not working.

Christopher_G — Fri, 06 Sep 2024 16:12:06 GMT

You could try resetting the box, @neilycee

Everything that you've mentioned, apart from not being able to log in, seems to indicate that it's active.

It may be worth having a chat with our customer care team, just to double check everything.

Chris

Re: Xbox game pass not working.

neilycee — Fri, 06 Sep 2024 16:23:39 GMT

Maybe. I think this is a common issue with EE for some reason. The history of the complaints in the community suggests EE is indifferent to the problem.