topic Re: PS5 £125 GAMECARD in Gaming

PS5 £125 GAMECARD

Mike7891 — Thu, 04 Jul 2024 12:57:38 GMT

Hi, I've added a PS5 bundle onto my account and the offer included a £125 gamecard voucher.

The code I was given has only redeemed £100.

How do I get the other £25 please?

Thanks

Re: PS5 £125 GAMECARD

Christopher_G — Thu, 04 Jul 2024 15:04:18 GMT

Hi @Mike7891

Welcome to the community.

Could you send us a link to the offer that you took out please? We'll look into it for you.

Chris

Re: PS5 £125 GAMECARD

Mike7891 — Thu, 04 Jul 2024 15:23:29 GMT

Hi Chris,

Thanks for the welcome.

The link for the bundle now says the gamecard is for £100 but I'm sure when I placed the order it said the gamecard was for £125 .

As you can probably see from previous threads that offer for £125 gamecard was there.

Thanks.

Re: PS5 £125 GAMECARD

James_B — Thu, 04 Jul 2024 17:44:22 GMT

Hi @Mike7891,

I'd recommend contacting our Customer Care Team on 150. They'll be able to review your account to make sure the correct bundle was ordered for you.

James

Re: PS5 £125 GAMECARD

MTapus — Thu, 11 Jul 2024 16:04:32 GMT

Does anyone have a screenshot of the bundle where it says £125 game card? Ive been calling 150 and they are telling me there was never a bundle with 125 gamecard.. and that i need proof.

If someone can post a screenshot with the bundle showing the £125 gamecard i would apreciate it.

Re: PS5 £125 GAMECARD

Mike7891 — Fri, 12 Jul 2024 09:12:09 GMT

Hi mate,

Exactly the same problem I've got.

They're denying it was a £125 gamecard and asking for proof but the order receipt doesn't say how much the gamecard was and the package online now says £100 gamecard.

You can see by the other threads on the forum that there was definitely £125 gamecards offered with packages.

Surely they could see this from our orders?

Re: PS5 £125 GAMECARD

MTapus — Fri, 12 Jul 2024 09:18:09 GMT

Lets hope someone has a screenshot of deal.. otherwise we wont get anything.. the order only says gamecard, no amount.. but as you said, theres a lot of people on this forum.. hopefully someone has proof

Re: PS5 £125 GAMECARD

BrinDiesel — Tue, 06 Aug 2024 12:40:09 GMT

I’ve had the same thing today. When I ordered the offer was £100, it’s come through as £75 now and they are claiming that’s what I ordered. But it’s what the advisor ordered after there was a problem with the initial £20 down payment. They are definitely doing it on purpose. Same as having to chase the card rather than just sending it to you. They are hoping people done bother and forget about them.

Re: PS5 £125 GAMECARD

LeyS93 — Fri, 23 Aug 2024 11:20:10 GMT

Having exactly the same issue now, that's like the 4th time I'm calling about it, but this time they say there never was £125. Wouldn't have ordered it otherwise 🙄.

Having a screenshot wouldn't help as it'd have to be a screenshot with your order number, as I've been told.

The whole process is just laughable at this point too, had to chase the free data stuff too.

I'm now supposed to wait for the £70 card.

Re: PS5 £125 GAMECARD

Leanne_T — Sat, 24 Aug 2024 07:26:19 GMT

Hi @LeyS93

I am sorry this has happened and you have had to call multiple times to get this looked into.

Do you have an email confirming the £125 Gamecard?

Did you order a PS5 bundle?

Leanne.

Re: PS5 £125 GAMECARD

LeyS93 — Sat, 24 Aug 2024 09:26:54 GMT

No Leanne, no one's got a email mentioning it, because it's not being sent.
It only mentions that it's the gamecard bundle, like for everyone else
who's ordered it.

Re: PS5 £125 GAMECARD

Mike7891 — Sat, 24 Aug 2024 11:26:07 GMT

Hi Leanne,

As you can probably see from previous threads there was 100% a £125 gamecard included in the bundle and as you're probably aware the receipt does not show the amount of the gamecard offered so we're all just going round in circles with this and being fobbed off asking for screenshots when you probably know it doesn't even include it.

I've got absolutely no problems with EE apart from this but EEs inability to sort this out is ridiculous.

I'm still owed a £25 gamecard and would like this resolved please.

Thanks.

Re: PS5 £125 GAMECARD

Peter_W — Mon, 26 Aug 2024 12:11:14 GMT

Thanks for highlighting that @Mike7891 and @LeyS93.

We definitely want to make sure you've received everything that was promised with your offer, so I'm concerned to hear that you've not had any success when pursuing this with our customer care team.

So we can sure that we've looked at everything we can here, I'd recommend getting this raised with our dedicated complaints team so they can investigate things further.

Peter