topic Re: Gaming on EE 4G wifi in Gaming

Gaming on EE 4G wifi

danielctuck — Sat, 18 May 2024 07:39:41 GMT

We've just signed up to EE 4G wifi because we've moved to a property without any cabled internet, so didn't have a choice.

Everything is fine - speed it great, and it's all working perfectly.

EXCEPT my son can't connect to it on his PS5 or through Fortnite on his PC. I've not seen anything anywhere within the actual EE information saying that this is not allowed, so why are these things blocked? I've got a very upset child at the moment and absolutely nothing we can do about it. Now that I know it's an issue, I can see other people having the same problem.

Is there any work around to this??

Re: Gaming on EE 4G wifi

XRaySpeX — Sat, 18 May 2024 08:04:53 GMT

You are probably finding yourself up against a limitation of EE's mobile network. The EE mobile network uses Carrier Grade NAT (CGNAT) resulting in a double NAT, which games consoles often object to, which means you don't get your own public IP address but share it with other users. So you can't be uniquely id'ed on the Net & therefore your LAN cannot be addressed from outside for unsolicited accesses. This is unlike fixed BB.

If this occurs there is nowt you can do to avoid it.

IMHO EE the mobile network is not really suitable for gaming.

Re: Gaming on EE 4G wifi

Leanne_T — Sat, 18 May 2024 10:32:09 GMT

Hi @danielctuck

Thanks for coming here 🙂

What happens when you try and connect the PS5?

Speak soon.

Leanne.

Re: Gaming on EE 4G wifi

danielctuck — Sat, 18 May 2024 10:40:57 GMT

It connects to the router, but then it says that it can’t actually connect to the internet. Also on to here PC, it connects fine, along with internet, but then the game itself claims there’s an issue with the network, so presumably the same apparent block that the PS5 is getting.

Re: Gaming on EE 4G wifi

Leanne_T — Sat, 18 May 2024 11:46:45 GMT

Thanks @danielctuck

In this case, please get in touch with our tech guides and they will get this looked into in more detail for you.

Leanne.

Re: Gaming on EE 4G wifi

TheProphet99 — Wed, 14 Aug 2024 19:47:20 GMT

This is factually wrong, there is a very easy fix for this and it is nothing to do with the NAT type. It's to do with the IP address, and the issue is perfectly and very easily fixable. Please delete your comment as whether intentional or not, it represents misinformation that will lead people to misunderstand their situation.

Re: Gaming on EE 4G wifi

TheProphet99 — Wed, 14 Aug 2024 19:50:10 GMT

Hello, I know you probably won't see this as this thread is quite old. But there is actually a very easy fix to this problem I discovered while in a very similar situation myself. It is not unfixable as another commenter has suggested, and if you are still on these forums, I can provide a step by step guide on how to fix it if you reply to me

Re: Gaming on EE 4G wifi

XRaySpeX — Wed, 14 Aug 2024 19:58:40 GMT

@TheProphet99 : I'll stand by my statement, thank you.

Re: Gaming on EE 4G wifi

TheProphet99 — Wed, 14 Aug 2024 20:06:02 GMT

Why? I've had the same problem as this gentleman and been in the exact same situation, I was messed around by EE support and discouraged by your comment. But I found an incredibly easy fix that your comment actively discourages people from attempting to pursue by pushing the misinformation that the PS5 doesn't connect to a 4G router. The actual problem is that the PS5 doesn't recognise the new IPV6 IP format that the 4G router uses, so you need to go through a simple 2 step process to change the settings and it works.

Re: Gaming on EE 4G wifi

XRaySpeX — Wed, 14 Aug 2024 20:12:13 GMT

@TheProphet99 : I doubt you! The router doesn't issue IPv6 IPs to any devices; only IPv4 internal private IPs. The only IPv6 IP in sight is the external "public" IP of the router itself & a PS5 can't see that. You're on the wrong track.

Re: Gaming on EE 4G wifi

TheProphet99 — Wed, 14 Aug 2024 20:17:30 GMT

Have you actually encountered this problem yourself and fixed it or are you just talking generally here? For starters I fixed the router physically myself using this method, but if you want further proof I can send a step by step guide with pictures if that would ease your doubt.

Re: Gaming on EE 4G wifi

Natey-69 — Thu, 15 Aug 2024 19:36:50 GMT

Whats the 2 step process?

Re: Gaming on EE 4G wifi

XRaySpeX — Thu, 15 Aug 2024 19:58:03 GMT

@Natey-69 : He means 1) Setting APN Protocol = IPv4 Only in Profile & 2) Making that Profile the default.

Re: Gaming on EE 4G wifi

Natey-69 — Thu, 15 Aug 2024 20:22:26 GMT

How do i do that? I havent got a clue

Re: Gaming on EE 4G wifi

TheProphet99 — Thu, 15 Aug 2024 20:32:15 GMT

- Go to your router login portal, head to settings and find profile settings. Can't remember where it is off the top of my head but it's quite easy to find.

- Create a new profile, give it a custom name and set the IP settings on the drop down menu to IpV4 instead of IpV6, the rest of the details remain the same as the default profile.

- Set that profile as default, and restart the router. After turning it back on your PS5 should work

Hope that helps!

Re: Gaming on EE 4G wifi

jt1992 — Thu, 22 Aug 2024 20:29:34 GMT

@TheProphet99 dude... I think you just solved a problem i've been having for the last year. I tried everything on my 4gEE router to get Steam to connect properly, and changing the profile to IPV4 using the steps above literally worked. Ive been trying to game off of my terrible phone internet for so long... thank you so much ❤️

Re: Gaming on EE 4G wifi

TheProphet99 — Thu, 22 Aug 2024 22:23:28 GMT

Absolutely no problem my guy! I'm really glad posting this solution managed to help someone as it's literally nowhere else (at least that I could find) and there's a boatload of misinformation out there about what's actually a pretty simple fix.

Re: Gaming on EE 4G wifi

Kevied — Fri, 06 Sep 2024 14:50:29 GMT

You are the absolute man!!! I was so annoyed that no gaming platforms worked until I did the ipv4 thing. Thank you so much, I really appreciate it

Re: Gaming on EE 4G wifi

dindjarin — Tue, 17 Dec 2024 20:01:31 GMT

The way I fixed this was to set up the connection manually and override the DNS to 1.1.1.1 (Cloudflare). A shame really that I had to mess about for an hour to get to the solution. This should just work EE, it's unacceptable.

Re: Gaming on EE 4G wifi

Outterside — Sat, 06 Sep 2025 13:55:22 GMT

Thank you so much for sharing this, steam is now working and I am no longer getting error messages from other apps that require a login.