topic Re: Something went wrong in Gaming

Something went wrong

Brandon998 — Sun, 07 Jul 2024 07:50:48 GMT

I’m wanting to add the PlayStation 5 slim console 24 month bundle with £100 ee gamecard been trying for over a week and as soon as I press checkout it loads up and then says something went wrong come back later just wondering if there’s an issue with the website

Re: Something went wrong

Christopher_G — Sun, 07 Jul 2024 11:39:46 GMT

Hi @Brandon998

Welcome to the community.

Could you try doing this on a different device or browser please? Just to see if the same thing happens.

Chris

Re: Something went wrong

Brandon998 — Sun, 07 Jul 2024 11:41:26 GMT

Yes ive tried on my phone as well as my partner and it’s saying something
went wrong try again later

Re: Something went wrong

Brandon998 — Sun, 07 Jul 2024 11:50:17 GMT

Re: Something went wrong

Christopher_G — Sun, 07 Jul 2024 12:00:18 GMT

Could you try when not connected to WiFi please, @Brandon998? Is it still the same?

Chris

Re: Something went wrong

Brandon998 — Sun, 07 Jul 2024 12:13:42 GMT

Still doesn’t work got the same problem tried laptop,iPad and 2 phone still won’t work

Re: Something went wrong

Christopher_G — Sun, 07 Jul 2024 13:02:59 GMT

OK, thanks for trying @Brandon998

I recommend speaking with our Mobile Care team so they can check your eligibility and add it manually for you.

Chris

Re: Something went wrong

Brandon998 — Sun, 07 Jul 2024 13:19:30 GMT

How do I get into contact I’ve pressed on the the mobile care team just takes me to a dashboard

Re: Something went wrong

Christopher_G — Sun, 07 Jul 2024 14:01:20 GMT

If you dial 150 from your EE phone, you'll get through, @Brandon998 .

The dashboard gives you contact options of you're not calling from an EE phone.

Chris

Re: Something went wrong

Brandon998 — Sun, 07 Jul 2024 14:03:12 GMT

Okay cheers Christopher thanks for your help

Re: Something went wrong

Christopher_G — Sun, 07 Jul 2024 14:13:15 GMT

You're welcome, @Brandon998

Hope you get sorted. 🙂

Chris

Re: Something went wrong

KpKat237 — Mon, 18 Nov 2024 04:40:51 GMT

Am having the same problem been trying for two days

Re: Something went wrong

Linzi_H — Mon, 18 Nov 2024 10:04:21 GMT

Hi @KpKat237

If you've already tried the steps within this thread and you're no further forward, you'll need to call us so we can review your account.

Linzi

Re: Something went wrong

Eashtacal — Fri, 13 Dec 2024 07:53:33 GMT

I am having the same issue, trying to add ear buds. When I try to phone, I can't get to speak to anyone

Re: Something went wrong

Linzi_H — Fri, 13 Dec 2024 10:03:13 GMT

Hi @Eashtacal

Welcome to the community.

What number are you trying to call us on, and what happens exactly?

Linzi

Re: Something went wrong

Eashtacal — Fri, 13 Dec 2024 11:38:21 GMT

Hi Linzi, I managed to speak to someone this morning. Thanks

Re: Something went wrong

Linzi_H — Fri, 13 Dec 2024 11:44:23 GMT

Great news @Eashtacal, I'm glad you've managed to speak with the team.

Take care,
Linzi 😊