topic Cannot add xbox ultimate gamepass which I should be getting free in Gaming

Cannot add xbox ultimate gamepass which I should be getting free

Motleyxx — Wed, 26 Jun 2024 11:04:22 GMT

Hi, I purchased xbox x bundle for 31 a month, received console and £140 game card but no mention of ultimate gamepass which should be included free for 2 years.

I've tried adding it as an included addition but only option available is to pay £12 a month for it.

I read somewhere you get a text after a week of receiving console which hasnt happened.

Thanks

Re: Cannot add xbox ultimate gamepass which I should be getting free

Leanne_T — Wed, 26 Jun 2024 13:17:54 GMT

Hi there @Motleyxx

Welcome to the EE Community.

How long did you receive the Xbox?

You'll receive a text message with a link to activate your Game Pass as soon as your 14 day return period ends.

Thanks

Leanne 🙂

Re: Cannot add xbox ultimate gamepass which I should be getting free

Motleyxx — Sun, 14 Jul 2024 16:02:43 GMT

Hi Leanne,

It was around 18th June so almost a month and still no text.

What do I do to get my code?

Thanks

Andy

Re: Cannot add xbox ultimate gamepass which I should be getting free

Katie_B — Mon, 15 Jul 2024 06:19:23 GMT

Thanks for getting back to us @Motleyxx.

If you have not received a text with a link to activate this I would recommend giving us a call.

Our customer care team can help get this activated for you.

Katie 🙂