topic Re: XBox Game Pass - Service is not working in Gaming

XBox Game Pass - Service is not working

warwco99 — Fri, 23 Feb 2024 10:28:42 GMT

Hi,

I was told that as part of my broadband upgrade I can get a 12 month xbox game pass, and to visit ee.co.uk/go/gaming to claim it. Every time I visit that address it says this service is not working. I've been trying it every now and then for weeks.

I have looked in the EE app and gone into Broadband -> Manage to see if I can find it, and that says "You aren't allowed to view this page".

How can I get this to actually work?

Thank you.

Re: XBox Game Pass - Service is not working

Neil-O — Fri, 23 Feb 2024 14:55:26 GMT

Hi @warwco99 I'm sorry, it has been down for maintenance recently, if you try again after Tuesday 26th you should be able to claim your game pass. Post back and let me know if you're still having problems then.

Thanks

Neil

Re: XBox Game Pass - Service is not working

warwco99 — Fri, 01 Mar 2024 21:23:09 GMT

it's still saying the service isn't working

Re: XBox Game Pass - Service is not working

David-M — Sat, 02 Mar 2024 10:46:01 GMT

Thanks for getting back @warwco99

Are you trying to claim via the app? If so can you try claiming online and lt me know if that helps.

Cheers

David

Re: XBox Game Pass - Service is not working

warwco99 — Mon, 04 Mar 2024 10:42:05 GMT

I'm trying on my browser: ee.co.uk/go/gaming

I can't see anywhere on the app where to claim it. It just takes me to the store to buy bundles and stuff./

Re: XBox Game Pass - Service is not working

Julian43 — Wed, 20 Mar 2024 12:32:23 GMT

I'm having the same issue trying to add an "Xbox Game Pass Ultimate 12 months included at no extra cost". The EE gaming website I'm directed to in the email is still not working. Amazed to see it hasn't been working since Feb, slightly odd from EE, must be doing a lot of maintenance!

I called customer services and they took my details and said it would be added manually within two weeks - we'll see!

Re: XBox Game Pass - Service is not working

JaydonOneal — Thu, 21 Mar 2024 23:43:13 GMT

Hello. Sometimes information stored in the browser cache can cause problems with the display of pages. Try clearing your browser's cache and cookies and try visiting ee.co.uk/go/gaming again.

Re: XBox Game Pass - Service is not working

warwco99 — Sat, 30 Mar 2024 23:49:00 GMT

I rang as well a week or so ago and they put me through to BT who said I'd get an email with the code within a week.

Haven't got it of course.

I've just accepted this is never going to work.

Re: XBox Game Pass - Service is not working

warwco99 — Sat, 30 Mar 2024 23:49:40 GMT

Makes no difference. Still doesn't work.

Re: XBox Game Pass - Service is not working

David-M — Sun, 31 Mar 2024 10:06:26 GMT

Hi @warwco99 and thanks for posting.

Sorry you're still waiting for the xbox code. I can chase this up for you. Check your inbox for my message and drop me over the details.

Cheers

David

Re: XBox Game Pass - Service is not working

CJMH — Sun, 19 May 2024 16:38:15 GMT

Gamepass suddenly stopped working yesterday and says my account is NOT ACTIVE, but this is part of the deal i have with EE since February when I moved from BT

Re: XBox Game Pass - Service is not working

Newyn22 — Fri, 31 May 2024 15:03:58 GMT

Exactly same for me, paying a lot of money for the contract and not impressed when the freebie suddenly doesn't work.

Re: XBox Game Pass - Service is not working

octoberadewumi — Wed, 19 Jun 2024 20:13:11 GMT

I can’t even register my Xbox game pass to use it, can someone talk me through this. All the links do not work