topic Re: Xbox game pass ultimate in Gaming

Xbox game pass ultimate

JayJayBank — Tue, 18 Jun 2024 11:53:40 GMT

Hello

I ordered an Xbox series X and added it to my monthly bill on 13 June 2024. The bundle came with 24 months of Xbox game pass ultimate and £140 EE GameCard. I received the game card, however, I haven't gotten a code or text to claim the game pass. There's no option for calling to discuss this. How much longer do I have to wait? Who can I talk to?

Re: Xbox game pass ultimate

Leanne_T — Tue, 18 Jun 2024 14:25:01 GMT

Hi there @JayJayBank

Thanks for coming here 🙂

You should receive a text within two working days. If you have not received this please text EE GameCard to 150 and let me know how you get on?

Leanne.

Re: Xbox game pass ultimate

JayJayBank — Wed, 19 Jun 2024 17:03:32 GMT

Hi there @Leanne_T

It's been 6 days and I still haven't received a text. When I text GAME PASS to 150, it tells me that I can add game pass for £12.59, which I don't want to do. When I bought the Xbox, it said that the game pass is included in my monthly cost.

Re: Xbox game pass ultimate

James_B — Wed, 19 Jun 2024 17:53:53 GMT

Hi @JayJayBank,

You'll receive a text message with a link to activate your Game Pass Ultimate subscription as soon as your 14 day return period ends.

For the GameCard, have you tried texting EE GameCard to 150?

James

Re: Xbox game pass ultimate

JayJayBank — Wed, 19 Jun 2024 17:57:42 GMT

Thanks for that @James_B

I've received my GameCard already, so that's not a problem. I'll continue to wait for the Game Pass, thanks.

Re: Xbox game pass ultimate

James_B — Wed, 19 Jun 2024 18:01:56 GMT

No problem, @JayJayBank 🙂

Enjoy your new Xbox!

James

Re: Xbox game pass ultimate

Robinsonboy1 — Tue, 25 Jun 2024 17:37:02 GMT

I don’t have the game card or credit 😂 EE GameCard to 150 doesn’t work for me.

Re: Xbox game pass ultimate

Katie_B — Wed, 26 Jun 2024 06:32:28 GMT

Hi @Robinsonboy1.

When did you purchase your Xbox?

Katie

Re: Xbox game pass ultimate

Robinsonboy1 — Wed, 26 Jun 2024 11:14:26 GMT

Ordered last week and delivered yesterday.

had no info on game card or gamepass whatsoever.

Re: Xbox game pass ultimate

Katie_B — Wed, 26 Jun 2024 11:33:47 GMT

Was this an add to plan purchase @Robinsonboy1?

Katie

Re: Xbox game pass ultimate

Robinsonboy1 — Wed, 26 Jun 2024 12:16:34 GMT

Hi it was ordered on 23rd.

i am now aware game card will be 14 days.

I am trying to sort game pass and I now have the link, I’m putting my number in for a pin but it’s not working. Technical difficulties

Re: Xbox game pass ultimate

Katie_B — Wed, 26 Jun 2024 12:25:45 GMT

If you are receiving an error when putting your mobile number in please give us a call 150 @Robinsonboy1.

Katie

Re: Xbox game pass ultimate

Lexx844 — Sat, 29 Jun 2024 16:49:14 GMT

I finally got games pass activated but it says it's for 1 month, it's meant to be a year. And I have still not got my game card, texting 150 is useless for that as it doesn't seem to work. I've had this for just over 2 week now.

Re: Xbox game pass ultimate

Robinsonboy1 — Sun, 30 Jun 2024 01:24:09 GMT

So, we now have game pass activated, it renews every month I was told, don’t worry.

Game card become active after 14 days, so you can’t spend the money and send the console back .

Sent from my iPhone

Re: Xbox game pass ultimate

Lexx844 — Sun, 30 Jun 2024 07:48:01 GMT

Awesome, thank you for replying. Fingers crossed I get it soon, 🙂

Re: Xbox game pass ultimate

JayJayBank — Fri, 05 Jul 2024 02:30:23 GMT

Hello @James_B

It's been over 14 days since I ordered the xbox and I still haven't received any text from EE to activate the xbox pass. What's going on? 😞

Re: Xbox game pass ultimate

Robinsonboy1 — Fri, 05 Jul 2024 06:38:56 GMT

It’s 14 days for me today. Let’s see what happens, I am guessing I will be on the phone tomorrow.

Sent from my iPhone

Re: Xbox game pass ultimate

James_B — Fri, 05 Jul 2024 07:53:55 GMT

I'm sorry to hear you haven't received your text, @JayJayBank

Please get in touch on 150 so a member of the team can resend it for you.

James

Re: Xbox game pass ultimate

Robinsonboy1 — Mon, 08 Jul 2024 07:31:04 GMT

@JayJayBank @Have you had this resolved? I’ve been on to EE this morning and been advised to send an email. Really frustrating!

Re: Xbox game pass ultimate

Robinsonboy1 — Tue, 09 Jul 2024 18:29:53 GMT

Still no luck! Been told to email, no response.

was informed to text EE GameCard to 150 - no luck

today been advised that’s wrong and I need to text GameCard to 150 (missing out EE) - no luck.

anyone help?

@Leanne_T @James_B