topic Re: PS5 Slim £125 EE Gamecard in Gaming

PS5 Slim £125 EE Gamecard

MikeMills91 — Wed, 12 Jun 2024 22:39:30 GMT

My PS5 slim arrived two days ago, the bundle includes a £125 EE Gamecard which I am yet to receive. How will I receive the Gamecard? Email, text?

Thanks.

Re: PS5 Slim £125 EE Gamecard

Katie_B — Thu, 13 Jun 2024 08:12:24 GMT

Hi @MikeMills91.

Thanks for coming here.

The two-step claim process can be found at the bottom of this page HERE.

Katie 🙂

Re: PS5 Slim £125 EE Gamecard

MikeMills91 — Thu, 13 Jun 2024 12:54:19 GMT

The bottom of the page has instructions for redeeming 2 years of PlayStation Plus, I couldn't see anything about the £125 EE Gamecard?

Thanks.

Re: PS5 Slim £125 EE Gamecard

Katie_B — Thu, 13 Jun 2024 13:16:41 GMT

Hi @MikeMills91.

Sorry, I can see I have linked incorrect information. More details on the EE Game Card can be found HERE.

You should receive a text within two working days. If you have not received this please text EE GameCard to 150.

Katie

Re: PS5 Slim £125 EE Gamecard

MikeMills91 — Thu, 13 Jun 2024 14:10:36 GMT

I received the PS5 on Monday, so over 2 days ago. I have already sent EE GameCard to 150 and it did nothing.

Thanks.

Re: PS5 Slim £125 EE Gamecard

James_B — Thu, 13 Jun 2024 16:55:04 GMT

Hi @MikeMills91,

If you didn't receive a response to the text, please get in touch with Customer Care on 150 so a member of the team can help.

Thanks 🙂

James

Re: PS5 Slim £125 EE Gamecard

MikeMills91 — Mon, 24 Jun 2024 12:59:16 GMT

Ok I'll do that.

Re: PS5 Slim £125 EE Gamecard

anthubbs — Tue, 02 Jul 2024 13:58:28 GMT

Hi. Did you manage to resolve this?

I am having the same issue

thanks

Re: PS5 Slim £125 EE Gamecard

Katie_B — Tue, 02 Jul 2024 14:46:26 GMT

Hi @anthubbs.

Thanks for coming here.

When did you purchase your PS5?

Katie

Re: PS5 Slim £125 EE Gamecard

anthubbs — Tue, 02 Jul 2024 14:53:14 GMT

Hi.

I ordered on 30th june and received today

Thanks

--
Sent from Gmail Mobile

Re: PS5 Slim £125 EE Gamecard

Katie_B — Tue, 02 Jul 2024 15:00:44 GMT

If you do not receive a text by tomorrow please then text GameCard to 150 @anthubbs.

Katie

Re: PS5 Slim £125 EE Gamecard

anthubbs — Thu, 04 Jul 2024 06:04:39 GMT

Still not received the game card. I have text GameCard to 150 but it does not do anything, just returns a menu with other options available

Re: PS5 Slim £125 EE Gamecard

Christopher_G — Thu, 04 Jul 2024 07:12:59 GMT

Hi @anthubbs

I recommend speaking with our Mobile Care team so they can look into this for you.

Chris

Re: PS5 Slim £125 EE Gamecard

MTapus — Thu, 11 Jul 2024 16:04:03 GMT

Does anyone have a screenshot of the bundle where it says £125 game card? Ive been calling 150 and they are telling me there was never a bundle with 125 gamecard.. and that i need proof.

If someone can post a screenshot with the bundle showing the £125 gamecard i would apreciate it.

Re: PS5 Slim £125 EE Gamecard

LeyS93 — Fri, 23 Aug 2024 11:24:53 GMT

Apparently even if youd have the screenshot, on the system it doesn't say you've ordered £125. They said on mine it shows £70 and even for that I will have to wait. Can't believe I got Scammed like this.

That'll be me done with EE after my contract.

Re: PS5 Slim £125 EE Gamecard

Bruno1979 — Thu, 05 Sep 2024 12:48:54 GMT

I have the same issue. Got the PS5 bundle on 02/08/2024 with PS+ premium and £100 EE game card but never received the game card. I went back to the store after contacting EE. They gave me a code but when I send it, it says that my bundle can be validate yet. I contacted EE again, they gave me an email address. Sent an email to that address but nothing happened. It's been over a month and I am still chasing the EE game card.

Bruno

Re: PS5 Slim £125 EE Gamecard

Christopher_G — Thu, 05 Sep 2024 16:04:49 GMT

Hi @Bruno1979

Welcome to the community.

Do you have a long code and a four digit PIN? If you have those, you need to redeem them on the EE Game Store.

Using your EE GameCard | Gaming Help | EE

Chris

Re: PS5 Slim £125 EE Gamecard

Bruno1979 — Sun, 08 Sep 2024 11:39:37 GMT

Hi

No, I haven't received anything yet

Sent from Outlook for Android<>

Re: PS5 Slim £125 EE Gamecard

Lesley_W — Sun, 08 Sep 2024 14:27:16 GMT

Thanks for confirming that @Bruno1979

You mentioned you were given a code, was this a code to redeem the Gamecard or a code to text?

Lesley

Re: PS5 Slim £125 EE Gamecard

Bruno1979 — Mon, 09 Sep 2024 20:53:37 GMT

It was a code to text. I texted it a few times. Every time I text it, I received a reply says

"We can't validate your tech bundle purchase right now. We'll text you when its ready. Please try again after you receive that message."

It's now been over a month and I still haven't received the game card

Kind regards
Bruno

Sent from Outlook for Android<>