topic Re: Fix the GamePass issue in Gaming

Fix the GamePass issue

Fix_GamePass — Tue, 02 Apr 2024 21:54:15 GMT

Hi EE,

A quick search online and through your forums and it appears that activating the free Xbox Game Pass Ultimate, that you're offering as part of your broadband packages, is problematic for a number of customers, myself included.

Can you please fix your website and service.

Telling me that I need to call you and spend 20 mins on hold to activate a free service you're offering is literally not good enough.

Sort your lives out please. Thanks!

Re: Fix the GamePass issue

p2k13 — Wed, 03 Apr 2024 21:53:09 GMT

Agreed.

Re: Fix the GamePass issue

KrisDeb — Thu, 04 Apr 2024 08:54:44 GMT

Same here, tried on Windows, Edge, Chrome, Safari, Android, iOS. Error as above on browsers and on EE app this option is not visible at all. I will not call anyone and waste my time until it's fixed, and I will not be recommending EE I've just started using EE and I'm not happy, terrible app, random errors and now this. I have been using BT portal for 10 years and it wasn't perfect but all perks and extras did worked. I was going to migrate all my family mobiles from ID mobile but I'll wait.

Re: Fix the GamePass issue

SnoopDogg — Fri, 05 Apr 2024 11:42:55 GMT

I just moved from BT to EE, primarily to get the extra 12 months game pass. I’m getting the same error as the other users have reported. When I joined EE, BT literally right away cancelled my game pass! Something needs to be done about this, I imagine everyone signing up to EE is getting this issue.

Can someone look into this error ASAP? I’ve had to go out and buy a one month game pass subscription so I can continue playing online.

Re: Fix the GamePass issue

John-C — Fri, 12 Apr 2024 13:58:38 GMT

Hi @SnoopDogg, thanks for getting in touch. We've ordered your Game Pass now and the code will be sent to your email address within the next 7 days.

Cheers

John

Re: Fix the GamePass issue

Lolchaos24 — Wed, 24 Apr 2024 10:04:06 GMT

Hi John

I’ve been having the same issue except the error I receive is that there are technical issues and to try again later, is there anyway you can help me claim my Xbox game pass?

Re: Fix the GamePass issue

KrisDeb — Wed, 24 Apr 2024 12:23:50 GMT

The issue is resolved for me now. I don't know how, I didn't contact anyone, just set a reminder to check it after a while and today morning I tried and it worked straight away.

It doesn't change the fact that it wasn't visible at all in the app and it could be just random 'hey, it works now' thing. It should be resolved and followed properly on a different level.

Re: Fix the GamePass issue

Steward75 — Wed, 29 May 2024 20:37:17 GMT

i have been waiting to get my code i was told after the 14 day cooling off period ill get an email /text i have had nothing my 1.6 gb went live on 14th of may 24 the cooling of was the 28th of may am i going get this code sent as my pass has run out i mean i have waited 14 days and nothing ,i have contacted support they told me to get it in the ee app but there is no option to get it with out paying 12.99 can an investigator help me out please as i was told ill get 12 months free when i signed up many thanks

Re: Fix the GamePass issue

Leanne_T — Thu, 30 May 2024 06:50:23 GMT

Hi @Steward75

Thanks for coming to the community.

Do you have a mobile or broadband account?

Does the Game Pass add-on show as active in your EE app?

Leanne 🙂

Re: Fix the GamePass issue

Steward75 — Thu, 30 May 2024 22:00:27 GMT

Hi I have a broadband account when I signed up I was told ill get gamepass ultimate and there is no option to redeem it and I have been on to support they reckon in 5 days I'll have it but I'm not holding my breath

Re: Fix the GamePass issue

camelot0697 — Thu, 20 Jun 2024 14:55:53 GMT

Hi @ snoopdog can you please help me with the Xbox game pass ultimate I just move from by but all I get is an error message