PS Portal refund

Lidlcarpark — Tue, 28 May 2024 14:56:30 GMT

I've recently brought a ps portal with 4 x £50 vouchers I've now used the vouchers.

After a couple of days a pixel has gone in the screen.

I've phoned up ee and explained the situation and I've asked for a exchange.

They've said I can send it back to get refunded to my account. Then I can re add the ps portal to get another one.

I've read I won't get refunded for the vouchers. What I totally understand as I've redeemed them.

But for Me to get another portal I'd need to re add the plan to my ee buy doing this I've got to get £200 of vouchers. I don't wanna pay for. I just wanna exchange the device?

I've contacted sony and they've said the first 30 days it's down to the retailer?

I'm confused?

Re: PS Portal refund

Katie_B — Wed, 29 May 2024 09:26:55 GMT

Good morning @Lidlcarpark.

I am sorry that we are unable to access your account here on the EE Community.

I'd recommend giving us another call so our customer care team can discuss this further.

Katie 🙂

topic Re: PS Portal refund in Gaming

PS Portal refund

Re: PS Portal refund