topic Re: Xbox pass activation in Gaming

Xbox pass activation

Andi123 — Sat, 25 May 2024 05:10:21 GMT

I switched add on to Xbox pass and got a thank you text but no activate instructions. I was waiting for half an hour on 150 and had to give it up. So far over the last 2 weeks I've spent over 5 hours to sales and complaints at EE/BT for another issue and it's cost £££ in lost earnings. I got no call back as promised yesterday so another half day off work.
I am so fed up of BT/EE atm. How do I get activated- I've had to use a free 1 month pass for my son to use it while this gets sorted but don't want to pay £12.99 a month for a service that I'm supposed to already have!!! 😡

Re: Xbox pass activation

James_B — Sat, 25 May 2024 11:01:23 GMT

What was the full text you received after setting up your inclusive extra, @Andi123?

James

Re: Xbox pass activation

Andi123 — Mon, 27 May 2024 16:11:04 GMT

Re: Xbox pass activation

Leanne_T — Tue, 28 May 2024 06:21:20 GMT

Hi @Andi123

Thanks for coming back to us.

Do you have the Game Pass add-on showing in your EE app add-ons?

Speak soon.

Leanne.

Re: Xbox pass activation

Andi123 — Tue, 28 May 2024 08:06:04 GMT

Yes I do

Re: Xbox pass activation

Andi123 — Tue, 28 May 2024 08:09:13 GMT

Re: Xbox pass activation

Leanne_T — Tue, 28 May 2024 10:57:40 GMT

Thanks @Andi123

Can you try setting up here, if you enter your mobile number this should take you to activating the Game Pass.

Let me know how you get on 🙂

Leanne.

Re: Xbox pass activation

Andi123 — Tue, 28 May 2024 10:54:17 GMT

It says 404 page not found from the link

Re: Xbox pass activation

Leanne_T — Tue, 28 May 2024 10:57:19 GMT

Hi @Andi123

Does this link work for you ee.co.uk/xbox?

Leanne.

Re: Xbox pass activation

Andi123 — Fri, 31 May 2024 19:43:28 GMT

It sticks at the I’m not a robot part

Re: Xbox pass activation

Christopher_G — Sat, 01 Jun 2024 06:38:45 GMT

OK, thanks @Andi123

I recommend speaking with our team on 150 again. They have access to your account and will be able to help you with this further.

Chris

Re: Xbox pass activation

Andi123 — Sat, 01 Jun 2024 20:59:00 GMT

After several days of trying it has now worked, thank you ☺️